Ben Yemidale
Manor
Summary
Dedicated Customer Service Representative with 4 years of experience delivering exceptional service and building strong client relationships. Skilled in problem-solving, communication, and ensuring customer satisfaction. Proven ability to handle high-pressure environments while maintaining professionalism and a customer-first attitude. Adept at utilizing CRM systems, managing inquiries, and resolving issues efficiently to improve customer loyalty and business performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Acceptance Insurance
05.2023 - Current
- Respond to customer inquiries via phone, email, and chat, ensuring prompt and professional communication
- Assist customers with policy inquiries, claims, and payment processing, maintaining a high standard of accuracy
- Resolve customer complaints by identifying issues and providing appropriate solutions within company guidelines
- Maintain detailed records of interactions and transactions using CRM tools
- Collaborate with team members to streamline workflows and enhance customer satisfaction
Customer Service Representative
Infinite Clinical Trials
04.2021 - 05.2023
- Provided support to clients by answering queries related to clinical trials and research programs
- Coordinated with cross-functional teams to address and resolve customer concerns
- Delivered personalized solutions to clients, fostering trust and loyalty
- Conducted follow-ups to ensure customer satisfaction and document feedback for continuous improvement
- Assisted in training new hires, sharing best practices, and ensuring team protocol adherence
Customer Service Representative
Global Payments
04.2019 - 04.2021
- Handled customer inquiries regarding payment processing and financial transactions
- Investigated and resolved issues related to account discrepancies and technical difficulties
- Educated customers on products and services to optimize their user experience
- Maintained a high customer retention rate by delivering exceptional service and support
- Exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores
Education
Bachelor of Science - Geology
University of Oklahoma
01.2008
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Proficient in using CRM systems and customer support tools
- Time management and multitasking in fast-paced environments
- Ability to handle escalations and provide effective solutions
- Team collaboration and adaptability
- Knowledge of company policies and procedures
- High attention to detail and organizational skills
- Empathetic and customer-focused approach
Timeline
Customer Service Representative
Acceptance Insurance
05.2023 - Current
Customer Service Representative
Infinite Clinical Trials
04.2021 - 05.2023
Customer Service Representative
Global Payments
04.2019 - 04.2021
Bachelor of Science - Geology
University of Oklahoma
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