- 20 years as an active musician writing, recording, and touring the country
Ben Zamzow
Catonsville,MD
Summary
Experienced customer service professional bringing seven years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Seasonal Support Driver
United Parcel Service, UPS
11.2025 - Current
- Deliver packages to communities and businesses from my personal vehicle.
- Coordinate efficient routes to avoid delays and optimize schedules.
- Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Minimize liability by consistently following road rules when driving.
- Keep detailed mileage and fuel reports to track overall fuel costs.
- Deliver goods and products to customer on time and in excellent condition.
Logistics Coordinator
Ryan Fowler's Guitar Experience
05.2018 - 10.2025
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Prepared and presented reports to management on logistics performance.
- Built and established relationships with staff and vendors.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Created and managed budgets related to logistics and transportation.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Lesson Coordinator
Ryan Fowler's Guitar Experience
05.2021 - 10.2025
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Created and implemented advertising and promotional campaigns.
Order Picker
Painful Pleasures
03.2015 - 05.2018
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Excellent communication skills, both verbal and written.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Howard High
Ellicott City, MD05.2005
Skills
- Commercial driving
- Daily logging
- Clean driving record
- GPS and route planning
- Heavy lifting
- Safe driving practices
Interests
Timeline
Seasonal Support Driver
United Parcel Service, UPS
11.2025 - Current
Lesson Coordinator
Ryan Fowler's Guitar Experience
05.2021 - 10.2025
Logistics Coordinator
Ryan Fowler's Guitar Experience
05.2018 - 10.2025
Order Picker
Painful Pleasures
03.2015 - 05.2018
High School Diploma -
Howard High