Summary
Overview
Work History
Education
Skills
competitive bodybuilder
Timeline
Generic

Ben Zarour

Summary

Dynamic Service Technician with a proven track record at Crown Equipment Corporation, excelling in customer service and mechanical diagnostics. Recognized for continuous growth with first-time fix rates and optimized service. Strong communicator and problem solver, Skilled in training teams and cultivating a collaborative workplace culture. Committed to safety and operational excellence.

Overview

5
5
years of professional experience

Work History

Service Technician

Crown Equipment Corporation
Oakland, NJ
12.2022 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.

Auto Body Shop Manager

Size Auto Body
Lyndhurst, NJ
01.2020 - 12.2022
  • Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
  • Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
  • Collaborated with marketing efforts to promote the auto body shop''s services within the local community, driving increased foot traffic and business growth.
  • Implemented a comprehensive program to reduce workplace miscommunication by having workers reach out to me personally instead of the owners, not only did it make operations run smoother, it made the workplace a more enjoyable environment.
  • Working knowledge of all aspects of repairs for damaged vehicles including body work and when to replace or repair parts
  • Demonstrated strong customer service skills

Education

High School Diploma -

Fair Lawn High School
Fair Lawn, NJ
06-2022

Skills

  • Attention to detail
  • Customer service
  • Professional and courteous
  • Office software knowledge
  • Written and verbal communication
  • Strong organizational skills
  • Mechanical skills
  • Valid Driver's license
  • Flexible and adaptable
  • Problem and issue resolution

competitive bodybuilder

I’ve been dedicated to bodybuilding for four years, driven by a deep passion for pushing my body beyond average limits and striving for excellence. What excites me most is the daily discipline—holding myself accountable, embracing the hard work, and breaking through mental barriers. My grandfather, a professional bodybuilder who earned the title of Mr. World in both bodybuilding and powerlifting in the same year, has been a powerful source of inspiration. His legacy fuels my ambition and sets a high standard I’m determined to surpass. Bodybuilding has become more than a physical pursuit for me—it’s a mindset. It’s taught me that with hard work, dedication, and consistency, anything is possible.

Timeline

Service Technician

Crown Equipment Corporation
12.2022 - Current

Auto Body Shop Manager

Size Auto Body
01.2020 - 12.2022

High School Diploma -

Fair Lawn High School
Ben Zarour