Ben A. Sotelo
Naples,FL
Summary
Diligent Title Processor with solid foundation in title processing, ensuring accurate documentation and seamless transaction closures. Proven track record in maintaining compliance and addressing complex title issues. Demonstrated proficiency in data management and customer communication.
Overview
15
15
years of professional experience
Work History
Senior Title Processor
Omega National Title Agency
03.2013 - 07.2025
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Resolved complex title issues by working closely with underwriters, attorneys, and other stakeholders to provide accurate information to clear title.
- Streamlined the title processing workflow through diligent document review and error identification.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Contributed to company growth by cultivating strong relationships with customers through responsive communication and personalized service.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Communicated with customers to resolve common title issues.
- Open files after receiving new sales contract and post-close files after closing.
- Contact buyers and sellers to accurately obtain info needed to complete file.
Telemarketing Sales
Suncoast Order Management – Accounts Receivable
08.2010 - 02.2013
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
Education
Business Administration
University of South Florida
Tampa, FL01-2000
Associate of Science - Computer And Information Sciences
Tampa Technical College
Fort Myers, FL01-1995
Skills
- Title Commitment Requirements to clear Title
- Microsoft office
- Deadline oriented
- Notary public
- Escrow coordination
- Multi-tasking
- Title processing
- Accuracy and precision
- Teamwork and collaboration
- Real estate
- Title examination
- Problem-solving
- Loan documentation
- Reliability
- Adaptability and flexibility
- Local record searches
Languages
Spanish
Native or Bilingual
Timeline
Senior Title Processor
Omega National Title Agency
03.2013 - 07.2025
Telemarketing Sales
Suncoast Order Management – Accounts Receivable
08.2010 - 02.2013
Business Administration
University of South Florida
Associate of Science - Computer And Information Sciences
Tampa Technical College
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