Ben Alexander Baluyut
Missouri City
Summary
Dedicated Customer Service professional, over 5 years of experience, with knowledge of service delivery and multitasking abilities in finance and sales.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Aging At Home
01.2020 - 02.2024
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care such as dressing, grooming and feeding needs, helping to overcome, adapt to mobility restrictions and provide companionship.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Trained new staff members on best practices for home health care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Virtual Assistant
Delonix Marketing Corporation
09.2016 - 05.2018
- Provided administrative services and data encoding for a financial private-owned company
- Formatted, organized and carried out financial plans for both current and new clients
- Performed partial website development and maintenance
- Sorted client data in folders and uploaded in Google Drive and Infusionsoft.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Financial Service Representative
EXL Service Philippines, Inc
03.2015 - 03.2016
- Provided outstanding customer service to ensure the customer will have a great experience discussing their accounts
- Educated customers on retirement goals to build lifetime relationships with the company
- Quickly and effectively solved customer challenges based on plan policies
- Execute different transactions processing loans and withdrawals for financial assistance
- Educated customers on increasing their contributions to help reach retirement goals
- Provided assistance to web users with navigational assistance or password resets
- Used effective questioning to understand customers overall goals
- Provided answers to varies questions concerning the client plans, company match, vesting with the company, and contribution limits.
Staff Nurse
Lapu-Lapu City Hospital
12.2013 - 02.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Implemented NG Tube placement and feeding, catheter insertion, wound dressing changes, and airway management.
- Provided thorough assessment of client needs, the development of social/mental support, with regards to their implementation and evaluation.
- Maintained accurate, detailed reports and records.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Demonstrated ability and willingness to meet deadlines as a competent team player in a fast-paced working environment; handled multiple projects simultaneously, took initiative and worked independently and collaboratively
- Actively participated in multidisciplinary team walk rounds, case conferences
Private Basic English & Math Tutor
Self Employed
11.2013 - 12.2013
- Assisted in preparation of course materials
- Provided one-on-one tutoring as needed
- Conducted student assessment and provided appropriate feedbacks
- Educated students on English reading, writing and speaking
- Developed lesson plans based on student’s needs and level
- Provided assignments and homework to students for TOEFL
- Maintained student progress and attendance records
Customer Account Executive
Convergys Corporation
06.2012 - 09.2013
- Handled weekly customer service inbound and outbound calls to new and existing customers
- Provided sales through special offers and other necessary information with regards to the company’s triple play service: cable, broadband/internet, and phone services
- Provided knowledge through methods in effective delivery of communicative spiels andways to counter repudiation to newly hired and tenured agents on the floorsa a communication coach/quality analyst
- Attended to weekly meeting discussions reviewing team appraisal and feedback with team leaders and co-workers
- Liaised with internal and external clients to expedite payments on unresolved and outstanding invoices; thus, maintaining supplier relationships in good standing.
- Troubleshoot technical issues for hardware and softwarefunctions for both internet and cable services
- Booked appointments for technical issues requiring personalmaintenance and/or repair by qualified technicians
- Performed data entry services for the company in regards to logging in customer information, call logs and successful sales
Fundraising Clerk and Health Financial Processor
The Arthritis Society
07.2004 - 08.2006
- Researched internet & added new donors in Excel database; packaged uniforms for annual marathon event, brochure mail outs. Validated the information on all medical claims received, thoroughly reviewed, data entry, proper adjudication and reporting processes, and follow up on lapsed cases.
Education
Bachelor of Science - Nursing
University of Cebu
Cebu, Philippines04-2012
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Senator O’Connor College School
Toronto, Ontario01.2006
Skills
- Relates well to people from different backgrounds exhibiting friendliness, courtesy and respect
- Enthusiastic demeanor
- Excellent oral and written communication and interpersonal skills
- Strong work ethics
- Knowledge on health insurance and retirement savings policies
- Clinical skills for both hospital and home setting
- Customer-service oriented
- Team player and self-starter under minimal direction
- Thorough understanding of assessing clients to recognize suitable interventions
- Proficient in entering, accessing, and retrieving client data, and creating customized reports
- Skilled in evaluating billing processes and product pricing
- Proficient in providing information and sell items inbound and outbound services to clients
- Able to take credit card payments, loan requests and withdrawals over the phone
- Proficient in providing product information to clients
- Computer and technical literacy such as PC troubleshooting, software installation
- Proficient in MS Office applications
Affiliations
- Philippine Nurses Association (PNA)
- Philippine Nursing Research Society, Inc. (PNRS) Cebu Chapter, Cebu City, Philippines
Certification
- Certified Health Professional for Advance Cardiac Life Support and Basic Life Support – CPR Pro under American Safety & Health Institute (ASHI) Training Program at Basic Lifesaving Solutions Training Center. March 27, 2016
- Certificates of Appreciation – Top 1 AHT for DC GI for the following months: Oct. & Nov. 2015, EXL Service Philippines, Inc. 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City, Cebu
- Certificate of Appreciation – Top 1 Overall Performance for DC GI. Aug. 2015, EXL Service Philippines, Inc. 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City, Cebu
- Certificates of Appreciation – Top 1 AHT for DC GI for the following months: May, July & Aug 2015, EXL Service Philippines, Inc. 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City, Cebu
- Certificates of Appreciation – Highest QA score of 93% during Nesting. Apr. 2015, EXL Service Philippines, Inc. 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City, Cebu
- Certificates of Appreciation for being Best newbie of 1st Quarter 2015 , EXL Service Philippines, Inc. 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City, Cebu
- Certificate of Recognition in upholding Client Satisfaction and for being an Outstanding Employee, Top 1 Agent (West Video Voice) Having an AHT of 345 seconds, Sept. 12, 2013, Convergys Corporation, TGU Tower, Jose Maria Del Mar Avenue, Asiatown IT Park, Lahug, Cebu City
- Certificate of Attendance, “Therapeutic Approaches to Dementia” & “Global Warming: Impacts and Future Perspectives”, Feb. 16, 2013, AVR – University of Visayas, Vicente Gullas Medical Hospital, BaniladMandaue City, Cebu
- Certificate of Attendance, “Disaster Preparedness for Nurses: An Optimal and Quality Element in Saving Lives”, Oct. 12, 2011, Nursing Skills Laboratory 3 – University of Cebu – Banilad, Cebu
- Certificate of Attendance, “Two Hands Reaching Many: A Seminar on Palliative Care”, March 4, 2011, AVR – University of Cebu – Banilad, Cebu
- Basic Life Support, November 2010, Training Office, Vicente Sotto Memorial Medical Center, B. Rodriguez Street, Cebu City
- Leadership Award, NSTP-CWTS, 2009, University of Cebu – Banilad, Cebu City
- Certificate of Achievement for Life Skills & Pre-Employment Workshop, Feb. 2007, Birchmount Bluffs Neighbourhood Center, Toronto
REFERENCES
Available upon request
Timeline
Home Health Caregiver
Aging At Home
01.2020 - 02.2024
Virtual Assistant
Delonix Marketing Corporation
09.2016 - 05.2018
Financial Service Representative
EXL Service Philippines, Inc
03.2015 - 03.2016
Staff Nurse
Lapu-Lapu City Hospital
12.2013 - 02.2016
Private Basic English & Math Tutor
Self Employed
11.2013 - 12.2013
Customer Account Executive
Convergys Corporation
06.2012 - 09.2013
Fundraising Clerk and Health Financial Processor
The Arthritis Society
07.2004 - 08.2006
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Senator O’Connor College School
Bachelor of Science - Nursing
University of Cebu
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