BENAM LOTFALIAN
Indianapolis,IN
Summary
Personable and dedicated Customer Success Manager with extensive experience in technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
SYNOPSYS
Indianapolis, IN
06.2021 - Current
- Partnered with internal teams to understand customer use cases, providing adoption guidance, training, and workshops
- Proactively monitored customer health, identifying expansion opportunities, and mitigated renewal risks
- Conducted quarterly business reviews to ensure goal achievement, resulting in FY22 Attainment: 121%, FY23: 101%
- Fostered customer relationships, contributing to the growth of Synopsys solutions.
Strategic Technology Consultant
Oracle Corp.
Burlington, MA
07.2019 - 05.2021
- Specialized in Oracle on-premise solutions for the SMB Technology team
- Cultivated and expanded client relationships in the Greater Boston Area
- Guided clients through the sales cycle with innovative techniques, achieving high attainment rates
- Assumed a leadership role during a two-month managerial absence.
Sales Development Intern
Liscio
Bloomington, IN
09.2018 - 01.2019
- Conducted outreach to accounting and financial service firms, successfully selling Liscio products
- Orchestrated demos with account executives, contributing to increased revenue and profitability
- Collaborated on refining sales techniques with the sales team.
Education
Bachelor of Science - Public Financial Management
Indiana University
05.2019
Skills
- Proficient in Microsoft Office (Word, Excel, Access, PowerPoint)
- Experienced in Social Media, MYSQL, Salesforce, Churnzero, Oracle CPQ
- Google Display Ads Certified
- Completed MEDPICC Sales Training and Command of the Sale training
- Strategic Planning
- Sales proficiency
- Negotiation
- Customer Advocacy
- Account Management
- CRM Software
- Customer Relationship Building
- Stakeholder Management
- Strategic communications
- Sales management
- Revenue Growth
- Customer Retention
Community Service
- BUILD A BIKE, Orlando, FL, Volunteer, 12/2023, Collaborated with co-workers to assemble bikes for the Boys and Girls Club of Orlando, Successfully built and donated 60 bikes to the Boys and Girls Club of Orlando
- Cradle For Crayons, Boston, MA, Volunteer, 01/2020, Assembled clothing kits and toy boxes for underprivileged children in the Boston area, Packed over 500 boxes with winter clothes and toys
- Every Donation Matters Concert, Bloomington, IN, Volunteer, 03/2017, Spearheaded ticket sales to fundraise for Riley's Children's Hospital and Girls on the Run, Increased event awareness through strategic social media marketing, flyer distribution, and campus engagement, Achieved over $50,000 in gross revenue, with over $10,000 donated to the organizations
Timeline
Customer Success Manager
SYNOPSYS
06.2021 - Current
Strategic Technology Consultant
Oracle Corp.
07.2019 - 05.2021
Sales Development Intern
Liscio
09.2018 - 01.2019
Bachelor of Science - Public Financial Management
Indiana University
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