Summary
Overview
Work History
Education
Skills
Timeline
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Benard Walambo

West Jordan,UT

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Hampton Inn By Hilton
05.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Shift Led

Panda Express
06.2021 - 05.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Garden Associate

Home Depot
12.2019 - 08.2020
  • Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Helped customers choose optimal trees, shrubs and flowers based on current needs.
  • Watered plants every 3 hours and regularly checked for naturally wilted parts to remove.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
07.2023

Skills

  • Meeting Scheduling
  • Office Management
  • Sorting and Labeling
  • Process Payments
  • Time Management
  • Expense Reporting
  • Multi-Line Telephone Systems
  • Customer Service
  • Greet Guests
  • Verbal and Written Communication
  • Staff Management
  • Travel Coordination
  • Word Processing
  • Team Collaboration
  • Meeting Arrangements
  • Mail Handling
  • Social Perceptiveness
  • Administrative Skills
  • Researching Skills
  • Confirming Transactions
  • Setting Reservations

Timeline

Front Desk Receptionist

Hampton Inn By Hilton
05.2022 - Current

Shift Led

Panda Express
06.2021 - 05.2022

Garden Associate

Home Depot
12.2019 - 08.2020

High School Diploma -

West Jordan High School

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Benard Walambo