Benazia Kamara
Washington,US
Summary
Detail-oriented and driven Administrative Business Partner with over 8+ years of experience in using strategic planning, data analysis, and project management to enhance business operations and improve client experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Agent Experience Coordinator
Compass
06.2023 - Current
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Entered data, generated reports, and produced tracking documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Store Support/Customer Success Supervisor
Whole Foods Market
01.2017 - 06.2023
- Supervises the customer service department with 80+ employees and administers conflict resolution strategy
- Creates and implements store-wide training to help teams improve customer service and store knowledge
- Influences the growth of existing/new employees by coaching, mentoring, and creating a learning environment
- Manages various supervisor and training meetings by creating agendas, taking notes, and preparing summaries
- Offers administrative support by arranging calendars, expense reports, team events, and coordinating projects
- Fosters and encourages a positive environment of excellent teamwork, mutual respect, and exceptional morale
- Showcases extensive knowledge of store support team procedures and policies to build effective operations
- Implements an exceptional ability to manage time, multitask, prioritize, and thrive in a fast-paced environment
- Maintains awareness of customer flows and needs by directing team members to create satisfied customers
- Analyzes data related to store progress and customer satisfaction to assess performance metrics and growth
- Leads presentations for the executive leadership teams to provide briefings on the performance of team projects
- Built and maintained trusting relationships with cross-departmental teams ensuring optimization of resources
Events Lead
Gaylord National Resort & Convention Center
01.2015 - 01.2017
- Directed and developed an event team of 40+ employees while fostering a positive team culture and cohesion
- Managed 500+ customer concerns weekly by creating effective and innovative solutions based on their needs
- Coordinated events using strategic planning, market research, client input, and analyzing data from past events
- Showcased outstanding interpersonal skills connecting with employees, management, vendors, and customers
- Oversaw 10 attendants and trained them on how to resolve customer service complaints and problem-solve
- Developed events, managed projects, assisted with budgeting and offered support to ad-hoc projects & needs
- Protected and managed $200k in petty cash on a daily basis for risk mitigation and safety and security concerns
- Maintained an effective financial management system, including budget planning, projection, and accounting
- Conducted risk and solution assessments for the events team, assembled reports for leadership before meetings
- Collaborated with cross-functional leadership on projects to develop events based on organizational objectives
- Educated new hires on company policy using patience and professionalism to verify a detailed understanding.
Education
High School Diploma -
Duval High School
Lanham, MDBachelor of Arts - Communications
Bowie State University
Bowie, MDSkills
- Project Management
- Scrum & Agile Management
- Event Planning
- Project Reporting
- Negotiation Strategy
- Customer Success
- Stakeholder Management
- Training & Onboarding
- Written & Verbal Communication
- Business Writing
- Strategic Planning
- Data Analytics
- Microsoft Office Suite, G-Suite
- Salesforce, Six Sigma
- Schedule Management
- Contract Negotiations
- Lead prospecting
- Salary Determination
- Marketing Management
Websites
Certification
- Project Management Certification - Google: Coursera
- Scrum Master Certification - PSM 1
Timeline
Agent Experience Coordinator
Compass
06.2023 - Current
Store Support/Customer Success Supervisor
Whole Foods Market
01.2017 - 06.2023
Events Lead
Gaylord National Resort & Convention Center
01.2015 - 01.2017
High School Diploma -
Duval High School
Bachelor of Arts - Communications
Bowie State University
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