I'm a collaborative operations and client partnership professional with 10+ years of experience guiding cross-functional initiatives and managing high-value client relationships across agency and enterprise environments. My background spans strategic brand consulting, enterprise analytics delivery, and operational project leadership, with a consistent focus on communication, collaboration, and customer satisfaction.
Most recently at Rightpoint, I managed delivery operations for large-scale enterprise analytics initiatives supporting one of the United States' largest utilities, working across 3 concurrent workstreams and partnering closely with stakeholders, analysts, and leadership teams. I also led recurring client reporting initiatives, collaborating with senior leadership to ensure accuracy and clear communication for executive stakeholders.
Previously at Ignyte, I served as the agency's primary project manager across branding, web, and marketing engagements, overseeing delivery for more than 14 brand initiatives. I became a trusted day-to-day partner for clients and teams, regularly navigating sensitive client situations and facilitating stakeholder discussions in a fast-paced environment.
Earlier, at Envoy, I managed more than 20 strategic brand and innovation initiatives, partnering with executive-level stakeholders across nationally recognized consumer brands. I also spearheaded the implementation of a centralized project management platform that improved communication, workflow organization, and cross-departmental collaboration.
I'd love to connect with fellow operations and delivery leaders, or to talk about operations, delivery, or program management roles where structure, communication, and client trust matter.
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Claude