Work Preference
Summary
Overview
Work History
Education
Skills
Software
References
Timeline
AdministrativeAssistant
BEN BANNISTER

BEN BANNISTER

Client Partner & Operations Manager
Folsom,CA

Work Preference

Job Search Status

Open to work

Desired Job Title

Client PartnerOperations ManagerDelivery LeadCustomer Success leadershipStrategic Operations

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: Folsom, CASacramento, CA
Open to relocation: Yes

Salary Range

109000/yr - 200000/yr

Summary

Collaborative operations and client partnership professional with 10+ years of experience guiding cross-functional initiatives, improving organizational processes, and managing high-value client relationships across agency and enterprise environments. Known for a low-ego leadership style, thoughtful communication, and the ability to bring structure, clarity, and consistency to complex projects and team environments. Trusted by senior leadership and clients alike to navigate sensitive conversations, strengthen collaboration, and deliver high-quality work with professionalism and care. Proven track record improving operational workflows, supporting successful project execution, and building long-term client relationships through dependable leadership and exceptional customer service.

Overview

10
10
years of professional experience

Work History

Senior Project Manager

Rightpoint
Chicago, IL
04.2023 - 02.2025
  • Managed delivery operations for enterprise data governance and analytics initiatives supporting one of the nation’s largest utility organizations, managing annual project budgets exceeding $1M across multiple concurrent workstreams.
  • Partnered with stakeholders, SMEs, analysts, and cross-functional teams to coordinate large-scale initiatives focused on improving customer data visibility and measuring operational savings tied to strategic business initiatives.
  • Coordinated delivery of a high-impact enterprise analytics tool used to help leadership evaluate savings performance and track organizational initiatives across a large, multi-department environment.
  • Facilitated ongoing communication between client stakeholders and internal teams by providing transparent project updates, aligning priorities, resolving blockers, and supporting successful delivery execution.
  • Maintained operational alignment across multiple projects by leveraging Jira and Agile sprint planning to improve visibility, organize priorities, and support coordinated execution across distributed teams.
  • Managed end-to-end delivery of monthly client reporting presentations, partnering with senior leadership to align agendas and stakeholder priorities while coordinating cross-functional content, scorecard accuracy, presentation readiness, and post-meeting follow-up across an 8+ member analyst team representing key organizational product lines.
  • Supported onboarding and knowledge transfer for new team members, accelerating adoption of internal processes and team workflows.

Senior Project Manager

Ignyte
San Diego, CA
05.2022 - 02.2023
  • Oversaw delivery and coordination for 14 web, branding, and marketing engagements across healthcare, cybersecurity, construction, technology, and biopharmaceutical industries.
  • Served as the agency’s primary project manager, balancing competing priorities across design, web, research, and strategy teams while ensuring projects remained organized, aligned, and moving forward.
  • Led cross-functional coordination for comprehensive B2B rebranding initiatives spanning brand positioning, naming, visual identity, website development, and launch execution.
  • Built trusted client relationships through responsive communication and a customer-first approach that strengthened collaboration and improved overall client experience.
  • Successfully navigated sensitive client situations, including resolving a high-stakes research issue with executive stakeholders and helping leadership avoid unnecessary billing-related client conflict through thoughtful communication
    and relationship management.
  • Managed relationships with 10+ third-party contractors and vendors across design, content, research, and web initiatives to support quality execution and delivery.
  • Earned praise from internal web and delivery team for collaborative leadership and ability to effectively manage complex web project workflows in a fast-paced agency environment.

Project Manager

Envoy
San Diego, CA
04.2015 - 05.2022
  • Managed 20+ strategic brand, innovation, and communications initiatives with project budgets ranging from $50K–$500K, partnering with cross-functional teams across strategy, design, production, and operations to deliver high-quality client work.
  • Built and maintained trusted relationships with executive-level stakeholders across leading consumer brands including Petco, Diageo, Premier Nutrition, Dr. Oetker, Lotus Foods, and Dine Brands.
  • Served as lead project manager for a multinational $10B CPG client, successfully navigating complex logistics, a 9-hour international time zone difference, and highly detail-oriented stakeholders across a multi-year engagement.
  • Spearheaded the agency-wide implementation of Basecamp, transitioning the organization from fragmented email-based project management to a centralized operational platform adopted across all departments and leadership levels for more than 7 years.
  • Helped train and onboard 15+ employees during rollout of the new project management system, improving communication visibility, workflow transparency, accountability, and long-term project organization across the agency.
  • Improved operational efficiency and cross-functional collaboration by centralizing project briefs, deliverables, revisions, approvals, and historical records into a single platform that streamlined communication and reduced
    workflow friction.
  • Partnered with agency leadership to develop statements of work, project scopes, timelines, budgets, and delivery plans that improved project clarity and execution alignment.
  • Maintained exceptionally high quality standards across proposals, strategy documents, presentations, packaging, and client-facing deliverables through detailed proofing and quality assurance, helping prevent costly errors and protect agency credibility.
  • Supported financial operations through revenue tracking and project forecasting to ensure accurate billing and visibility into project performance.
  • Generated approximately $25K in additional client business through relationship-driven communication and proactive client engagement with a previous partner.
  • Recognized internally for professionalism, collaboration, and positive influence on agency culture through strong interpersonal relationships, dependable leadership, and a consistently team-oriented approach.

Education

Bachelor of Arts - Communications

Seattle Pacific University
Seattle, WA
06-2008

Skills

  • Client Relationship Management
  • Operations & Process Improvement
  • Cross-Functional Team Leadership
  • Customer Experience
  • Workflow Optimization
  • Stakeholder Communication
  • Project Delivery
  • Change Management
  • Quality Assurance
  • Resource Coordination
  • Vendor Management
  • Team Collaboration
  • Operational Consistency
  • Creative Problem Solving

Software

Basecamp

Jira

Microsoft Project

Microsoft 365

Google Suite

Wordpress

Slack

Mac OSX

Windows

References

  • Melissa Paris, Associate Director, Rightpoint, mparis@rightpoint.com
  • Brian Lischer, CEO, Ignyte, brian@ignytebrands.com
  • Shawn Parr, Managing Director, Envoy, shawn@weareenvoy.com

Timeline

Senior Project Manager

Rightpoint
04.2023 - 02.2025

Senior Project Manager

Ignyte
05.2022 - 02.2023

Project Manager

Envoy
04.2015 - 05.2022

Bachelor of Arts - Communications

Seattle Pacific University

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BEN BANNISTERClient Partner & Operations Manager