Benbo McCarty
Amarillo,TX
Summary
Detail-oriented Assistant Store Director with retail experience. Adept at collaboration and multitasking with extensive knowledge of employee supervision. Committed to day-to-day organization and maintaining store cleanliness.
Overview
36
36
years of professional experience
Work History
Asst. Store Director
Fiesta Foods grocery
Amarillo, TX
10.1988 - Current
- Developed and implemented strategies to increase store sales.
- Monitored the performance of all departments, ensuring they met their goals and objectives.
- Ensured compliance with safety regulations and company policies.
- Provided guidance, support and training to staff members.
- Resolved customer complaints in a professional manner.
- Analyzed financial data to identify areas of improvement for the store.
- Maintained accurate records of inventory levels, shipments, and deliveries.
- Conducted regular team meetings to ensure effective communication between departments.
- Assisted with recruiting new employees for various positions within the store.
- Established performance standards for each department and monitored progress towards achieving them.
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Implemented cost-saving measures throughout the store while maintaining quality standards.
- Performed weekly audits of stockroom inventory levels and restocked shelves when needed.
- Created detailed reports outlining budget allocations, payroll expenses, marketing initiatives.
- Researched competitive pricing strategies from other stores in order to remain competitive in the market.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Developed action plans to address any discrepancies or issues identified during the course of operations.
- Fixed displays and other floor setups.
- Helped customers with special requests.
- Enforced company procedures and protocols.
- Reported day-to-day store functions to supervisor.
- Helped manager determine training and organizational needs.
- Filled in for other employees to maintain workflows.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Received store deliveries and transported items to correct facility locations.
- Answered customer queries and complaints and provided prompt solutions.
- Tracked store inventories and ordered new materials to prevent shortages.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Increased sales by optimizing in-store promotional strategies.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Caprock High School
Amarillo, TX06-1993
Skills
- Report Writing
- POS system training
- [Software] use
- Floor display designs
- Store operations
- Receiving deliveries
- Shrink management
- Sales floor oversight
- Staff Supervision
- Store Merchandising
- Policies and Procedures
- Cash Management
- Customer Service
- Inventory Management
- Payroll Management
Timeline
Asst. Store Director
Fiesta Foods grocery
10.1988 - Current
High School Diploma -
Caprock High School
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