Bencent Xiong
Van Dyne,WI
Summary
Proven Sales Associate at Duluth Trading with a track record of enhancing customer satisfaction through expert resolution of complaints and exceptional service. Skilled in teamwork and product sales, I excel in fostering loyalty and staying ahead of retail trends. Demonstrated ability to maintain a cool head during phone calls with customers over lost packages or price adjustments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Duluth Trading
Oshkosh, WI
09.2024 - Current
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Used technology resources to assist customers in locating and selecting items.
Painter's Assistant
BCI Burke
Fond Du Lac, WI
03.2023 - 07.2024
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Monitored equipment to verify proper paint flow, viscosity and coating quality.
- Monitored temperatures of ovens and adjusted accordingly to ensure proper curing of the powder coating.
- Repaired damaged parts or equipment when necessary.
- Inspected stock for damage or defects and reported issues to management.
Education
Associate of Science - Veterinary Science
Fox Valley Technical College
Appleton, WI05-2027
High School Diploma -
Fond Du Lac High School
Fond Du Lac06-2018
Skills
- Complaint resolution
- Product sales
- Retail sales customer service
- Teamwork and collaboration
- Loyalty promotion
- Trend awareness
- Price tagging
- Display setup
Affiliations
- Kayaking
- Fishing
- Animal adoption volunteer (Summer of 2023)
- Volunteer for animal rescue adoption (WildLife In Need)
Timeline
Sales Associate
Duluth Trading
09.2024 - Current
Painter's Assistant
BCI Burke
03.2023 - 07.2024
Associate of Science - Veterinary Science
Fox Valley Technical College
High School Diploma -
Fond Du Lac High School
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