Bences Hernandez
Questa,NM
Summary
Compassionate Home Health Aide with a proven track record at Ambercare Home Health, skilled in patient care and meal preparation. Enhanced patient independence through attentive personal hygiene assistance and meticulous documentation. Certified in CPR/AED, I excel in fostering positive relationships while ensuring compliance with HIPAA standards, significantly improving patient well-being.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Ambercare Home Health
02.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
Shift Leader
Walgreens Boots Alliance
10.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Dietary Cook
Sombrillo Nursing Home
02.2021 - 10.2022
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Followed standard recipes, menus and apportions according to established standards.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
Warehouse Forklift Operator
Premier Distributing
09.2017 - 04.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Assistant Store Manager
Big R
02.2013 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Unloader
Walmart
08.2013 - 10.2015
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
General Manager
Domino's Pizza
03.2008 - 07.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
GED -
UNM Taos GED Program
Taos, NM07.2009
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Documentation
- Care plan adherence
- NM Driver's license
- HIPAA compliance
- Certified in CPR/AED
Timeline
Home Health Aide
Ambercare Home Health
02.2024 - Current
Shift Leader
Walgreens Boots Alliance
10.2022 - 11.2023
Dietary Cook
Sombrillo Nursing Home
02.2021 - 10.2022
Warehouse Forklift Operator
Premier Distributing
09.2017 - 04.2021
Unloader
Walmart
08.2013 - 10.2015
Assistant Store Manager
Big R
02.2013 - 02.2017
General Manager
Domino's Pizza
03.2008 - 07.2012
GED -
UNM Taos GED Program
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