Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Holt

AURORA,CO

Summary

Dynamic professional with a proven track record at Construction Clean Team, excelling in customer service and problem-solving. Leveraged expertise in money handling and incident reporting to enhance operational efficiency and customer satisfaction. Known for outstanding people skills and a goal-oriented approach, consistently achieving and surpassing targets.


Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Construction Clean Team
01.2017 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Security Officer

KC's Security
01.2004 - 12.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Sales Associate

EZ Mart Shell
03.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Science - Computer Graphics

The Ohio State University
Columbus, OH
05-2003

Skills

  • Customer service
  • Problem-solving skills
  • Money handling
  • Incident reporting
  • Listening skills
  • Security guard license
  • Decision-making
  • General security
  • Excellent people skills
  • Problem-solving
  • CCTV surveillance
  • Reliable and punctual
  • Time management
  • Detail-oriented
  • Goal oriented
  • Customer relations
  • Exceptional customer service
  • Outgoing personality

Timeline

Sales Associate

EZ Mart Shell
03.2023 - 03.2024

Assistant Manager

Construction Clean Team
01.2017 - 12.2024

Security Officer

KC's Security
01.2004 - 12.2024

Associate of Science - Computer Graphics

The Ohio State University

Similar Profiles

CREATE PROFILE
Timothy Holt