Benjamin Clark
Remote IT Support Specialist
Lincoln,Ca
Summary
Versatile Support Specialist skilled at handling data, technical issues and personnel support tasks in a fast-paced environment. Self-motivated and attentive with proven interpersonal and problem-solving abilities. Offering 14 years of experience in technical support.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Remote IT Support Specialist
Caltronics Business Systems
Sacramento, CA
01.2021 - Current
- Break down and evaluate user problems via phone and email.
- Install and troubleshoot issues with print drivers, scan folders (SMB & FTP), email scanning, and twain scanning.
- Provide Tier 3 support for network related scanning, printing, and faxing issues, along with some mechanical repairs and maintenance.
- Provide networking support and training for service technicians and supervisors.
- Work in tandem with a team of support agents via Microsoft Teams and email to strategize effective solutions for clients.
Lead Install Technician
Caltronics Business Systems
Sacramento, CA
02.2018 - 01.2021
- Installed and networked several brands of MFP's.
- Perform pre-install site surveys to gather MFP network settings for a detailed report.
- Provide onsite technical support for network issues related to printing, scanning, and faxing.
Service Technician Supervisor
Redstone Print & Mail, Inc
West Sacramento, CA
03.2016 - 01.2018
- Calibrated, maintained and operated production printers and mailing equipment.
- Managed a team of three service technicians for onsite repairs and maintenance of all equipment.
- Developed creative and effective solutions to meet critical client deadlines.
- Head of procurement for production print equipment, parts, and supplies.
- Provided 24/7 phone support for equipment operators.
Technician Supervisor
Capital Mailing Services, Inc
West Sacramento, CA
04.2014 - 03.2016
- Calibrated, maintained and operated equipment for maximum performance in a fast-paced environment
- Managed, scheduled and trained technicians and operators on maintenance and repairs of all equipment.
- Maintained an inventory of parts and supplies based on usage trends and availability.
Senior Field Technician
Pacific Coast Business Machines
Scotts Valley, CA
01.2008 - 04.2014
- Pinpoint customer's concerns.
- Performed onsite troubleshooting and diagnostics of malfunctioning equipment and connected workstations.
- Provided phone and email support for printing, copying, and scanning issues along with MFP repairs and maintenance.
- Managed an inventory of parts and supplies.
Education
High School Diploma -
Ark I.S.
Santa Cruz, CANo Degree - Computer Science
Cabrillo College
Aptos, CASkills
Customer Support
Microsoft Office Suite
Proficient with Windows and Mac
Conflict-Resolution
Team-Oriented
Certification
Konica Minolta Expert Certification
Timeline
Remote IT Support Specialist
Caltronics Business Systems
01.2021 - Current
Konica Minolta Expert Certification
06-2018
Konica Minolta Gold Seal Award
06-2018
Lead Install Technician
Caltronics Business Systems
02.2018 - 01.2021
Service Technician Supervisor
Redstone Print & Mail, Inc
03.2016 - 01.2018
Technician Supervisor
Capital Mailing Services, Inc
04.2014 - 03.2016
Senior Field Technician
Pacific Coast Business Machines
01.2008 - 04.2014
High School Diploma -
Ark I.S.
No Degree - Computer Science
Cabrillo College