Bendi Burka
Jacksonville,Florida
Overview
2
2
years of professional experience
Work History
Client Operations Analyst
NLP Logix
06.2024 - 08.2024
- Interacted with internal and external stakeholders to resolve over 150 database related issues within the first 30 days of employment
- Create and execute bulk data updates and stored procedures
- Maintain status updates and document incident remediation steps as part of the Zendesk ticketing system on a daily basis
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
Student Data Analyst
University of North Florida Foundations
02.2023 - 05.2024
- Researched and tracked potential UNF alumni donor activity to improve fundraising operations
- Extracted, transformed, and loaded data using SQL
- Managed, transformed, and visualized data through Power BI using DAX and appropriate visualization techniques to effectively communicate and highlight important findings
- Updated, cleaned, and managed the alumni database
Logistics Internship, Government Services Procurement Team
Crowley
05.2022 - 08.2022
- Transitioned Microsoft Excel data to Smartsheet and developed the project management system for the Procurement Team
- Acquired basic transportation & logistics skills
- Oversaw and managed operations of government contracts, mostly international breakbulk shipments
Youth Soccer Program Coordinator
Future Captain Sports
11.2022 - Current
- Coordinated over 10 summer soccer tournament team selections, game schedule, and communication with parents and tournament organizers
- Helped to create a universal summer training plan for the club to bring all coaches on the same page when it comes down training philosophy, player psychology
- Worked with over a 150 kids during the summer 3v3 season
- Led a club expansion to Ormond Beach onboarding over 2 dozen additional members
Education
Master of Science - Business Analytics
University of North Florida
Jacksonville, FL08.2024
Bachelor of Business Administration - International Business
University of North Florida
Jacksonville, FL05.2023
Skills
- SQL
- Power BI
- JMP Pro
- MS Word
- MS Excel
- VBA
- MS PowerPoint
- Smartsheet
- Leadership
- Communication
- Bilingual
- Time Management
- Stephen Covey 7 Habits Certified
- ITIL Certified
- Zendesk
- Cosmos DB
Languages
Hungarian
Native or Bilingual
Introduction
A highly driven former NCAA Division I UNF men’s soccer team captain, known for excellent leadership, communication, and organizational skills, seeking a role in business development or sales. Bilingual and versatile, with a passion for sports and technology, and a background as an international student-athlete.
Timeline
Client Operations Analyst
NLP Logix
06.2024 - 08.2024
Student Data Analyst
University of North Florida Foundations
02.2023 - 05.2024
Youth Soccer Program Coordinator
Future Captain Sports
11.2022 - Current
Logistics Internship, Government Services Procurement Team
Crowley
05.2022 - 08.2022
Bachelor of Business Administration - International Business
University of North Florida
Master of Science - Business Analytics
University of North Florida
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