Bendiana Dorvil
Margate,FL
Summary
Dedicated and compassionate registered nurse with a proven record of delivering personalized patient care. Committed to providing the highest quality of care through effective education and counseling. Demonstrated leadership skills focused on improving patient care and satisfaction. Proficient in streamlining safety protocols to ensure comprehensive and efficient patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Nurse
Clinical Experience
03.2023 - 06.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
Student Nurse
Clinical Experience
07.2023 - 12.2023
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
Student Nurse
Clinical Experience
01.2024 - 06.2024
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
Customer Service /Cashier
Ross Dress For Less
08.2017 - Current
- Greet and direct customers
- Provide accurate information (product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Stay up-to-date with new products/services
Remote Customer Service Representative
Accenture
04.2021 - 02.2024
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries
- By helping customers understand the product and answering questions about their claim
- Identify and assess customers’ needs to achieve satisfaction
Medical Assistant’s
GetMed Urgent Care
05.2020 - 03.2021
- Preparing examination areas, escorting patients to the examination area rooms and prepare them for anything the doctor need, checking patient vital signs
- Record patients’ medical history
- Update and file medical records and insurance reports
- Gives injections or treatments, and performs routine laboratory tests
Seasonal Agent
Sitel
09.2019 - 03.2020
- Season position) Assistant our patient with any information about their benefits plan
- Having to do more than one task at a time
- We mostly take inbound calls, having respect for one other and most importantly smile
Call Center Agent/Customer Service
Teleperformance
10.2017 - 06.2019
- Responsible for all customer inquiries
- Problem solve to help customers resolve issues on first call
- Taking inbound customer calls - answering and assisting all customers with their queries which will involve handling telephone order calls, customer care enquirers, helping customers place orders, queries with any delivery queries, payment problems, re-deliveries
Security Officer
Top Flight security
05.2021 - Current
- Patrols property, monitoring surveillance equipment, and access points to ensure the safety of employees and visitors
- Prevent losses and damage by reporting irregularities, informing policy and procedure violators, and restraining trespassers
- Respond to emergency situations in order to assist employees and customers
Education
Associate Degree - Nursing
Galen College of Nursing
06.2024
Diploma - Medical
Florida Career College
10.2019
Skills
- Medication administration
- Medication and IV administration
- Direct patient care
- Patient care
- Compassionate care
- Tracheostomy care
- Blood transfusion administration
- Nasogastric tube insertion
Certification
-Registered Nurse, Florida License: RN9670221 Active: 09/2024 - 07/2026
-CPR certified- American Heart Association
Timeline
Student Nurse
Clinical Experience
01.2024 - 06.2024
Student Nurse
Clinical Experience
07.2023 - 12.2023
Student Nurse
Clinical Experience
03.2023 - 06.2023
Security Officer
Top Flight security
05.2021 - Current
Remote Customer Service Representative
Accenture
04.2021 - 02.2024
Medical Assistant’s
GetMed Urgent Care
05.2020 - 03.2021
Seasonal Agent
Sitel
09.2019 - 03.2020
Call Center Agent/Customer Service
Teleperformance
10.2017 - 06.2019
Customer Service /Cashier
Ross Dress For Less
08.2017 - Current
Diploma - Medical
Florida Career College
Associate Degree - Nursing
Galen College of Nursing
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