Bendjina Alexandre
Middleburg
Summary
Smoothly direct, discipline and motivated Criminal Justice professionals to maximize safety, security and service to local residents. Observes operations to enhance behaviors and eliminate protocol issues. Great relationship-building, communication. Experienced with leadership, strategic planning, and operational management. Utilizes strong problem-solving abilities to drive efficiency and effectiveness. Knowledge of team collaboration and process optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Detention senior officer
City of Indianapolis & Marion County
12.2022 - Current
- Assists supervisor by performing such duties as instructing employees, answering questions
- Manage behavior modification and offender restoration rehabilitation
- Provide first aid and CPR as needed, within the scope of receive training
- Arm perimeter surveillance and patrol facility
- Maintain a continuing responsibility in direct regards to foot patrol of the designated facility which require security
- Manage behavior modification and offender restoration rehabilitation
Human Resources Assistant
Marshalls
04.2019 - 12.2022
- Providing counseling on policies and procedures
- Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Review employment and working conditions to ensure legal compliance
Customer Service Representative
Amazon
03.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Public safety management
Miami Dade College
Miami, FL04.2022
Associate's degree - Criminal Justice
Miami Dade College
Miami, FL05.2018
High School Diploma -
Miami Edison Senior High School
Miami, Florida06.2017
Skills
- CCTV
- Records Management
- Employee Orientation
- Law Enforcement
- Surveillance
- Security
- Conflict Management
- Calendar Management
- Personal Assistant Experience
- Recruiting
- Childcare
- Microsoft Outlook
- Administrative Experience
- Data Analysis
- Writing Skills
- Microsoft Access
Certification
- Guard Card
- RBT Certification
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 80 staff members.
Languages
English
French
Timeline
Detention senior officer
City of Indianapolis & Marion County
12.2022 - Current
Human Resources Assistant
Marshalls
04.2019 - 12.2022
Customer Service Representative
Amazon
03.2019 - 07.2022
Associate's degree - Criminal Justice
Miami Dade College
High School Diploma -
Miami Edison Senior High School
Bachelor of Arts - Public safety management
Miami Dade College
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