BENDY CHAU
Houston,TX
Summary
Amazon Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 10 years background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Productive Seller possessing superior customer service mindset and 10 years of experience overseeing entire selling process from inventory creation to shipping. Skillful in managing and listing inventory and identifying new product opportunities. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Amazon Seller and Vendor Manager
Freelance
07.2021 - Current
- Amazon Listing Optimization Audit and Fix
- Update Bulk Item and Single Item in
- Create an Offer for an Existing Item in Amazon Internal System
- Amazon Keyword Research
- Optimizing Bids
- Amazon Terminology and Definitions
- Set up and Manage Amazon Sponsored New Ads, Sale Revenue : 33 Millions Dollars in 2022 for 200 SKUS ( Electronic ,Beauty, Grocery, Household Kitchen & Garden )
- Fixed Closed Listings Issues, Improve Hero Images, Re-optimize Listing Title,Bullet Points, Description,Backend Search Term, A+ Content
- Manage Vendor Central Chargebacks Orders
- Manage Amazon Advertising Platform
- Improve Conversion Rate
- Team Leader of Internal Amazon Team
- Optimize Landing page + Manychats
Amazon Global Manager
VuPoint Solutions
10.2020 - 06.2021
- UK,Europe )
- Ads : Reduced Ads Waste Spend 30%
- Plan restock on time during Issue Logistics
- Sale Revenue increase 50% from 2 Millions to 3 Millions for 5 SKUS
Amazon Specialist
Clinical Resolution Laboratory Inc
03.2020 - 08.2020
- Optimize Amazon Sponsored Product, Sponsored Brands, Sponsored Videos, Amazon ads DSP Optimize Listings
- Reduced Ads Waste Spend ACOS from 90% to 20%
- Establish Forecast and KPI Plan for Monthly , Quarterly, Yearly
Amazon Ebay Walmart Manager
Okk Trading Inc
06.2015 - 02.2020
- Optimize Amazon Sponsored Product, Sponsored Brands, Sponsored Videos, Amazon ads DSP
- Analyst strategies for each holiday season
- Improve Image
- Optimize Listings
- Reduced Ads Waste Spend from 80% to 12%
- Establish Forecast and KPI Plan
Education
Community Facebook FBA Viet Seller Group -
Facebook Amazon FBA Vietnamese
High School Diploma -
Ngoi Sao High School
Ho Chi Minh City , Viet Nam06.2003
No Degree - Amination
The Los Angeles Film School
Los AngelesSkills
- Managed Amazon USA,Canada,UK, Europe ( Germany,France,Italy,Spain)
- Amazon Seller Central ( 3P ) :
- Advertising :
- Campaigns Audit Report
- Naming Conventions and Creation
- Conduct Keyword and ASIN Research and Backend Strings
- Bid Optimization and Bidding Strategies for existing campaigns and new campaigns
- Upload backup file
- Setting up Budget Caps and Budget Rules
- Prime Day Advertising
- Sponsored Product Placement Report, Purchased Product Report, Targeting Report
- Design :
- Brand Store Creation
- A Premium Content
- 3d Blender , Infographic , Lifestyle
- SEO :
- Create Master Keyword List avoid prohibited Keyword by using automatic Prohibited Keyword Filter Tool
- Create Title, Bullet Point, Description from Master Keyword List and Pages of a Brand Content
- Q & A checklist for copywriting
- Incremental Indexing and Keyword Ranking
- Organic Rank Track and Sponsored Rank Track
- Launch new product during Amazon Honeymoon Period
- Re-SEO after phase 1 and phase 2 re-launch
- General :
- File Brand Registry on Amazon
- Fix UPC upload error
- Create Virtual Bundles
- Seller Central Terms and Definition
- Make Summary of Youtube Video with Brand Products
- Print GS1 Certificate
- Setting up Automatic Request Review with H10 Tool
- Create An Attribution Tag
- Create FBA Shipment, Update FBA weight and Dimension
- Inventory Storage Limit and Request Increase
- Create cases for customer returns not refunded
- FBA restock report and restock recommendation
- List Price MRSP
- Create Inbound/outbound Order in Flowspace
- Shelving Path Update for Single Item
- Vanity URL
- Use Bagels for Unanswered QUestions
- Write Amazon Posts
- Duplicating A to another marketplace
- Upload images on Seller Central
- Troubleshooting :
- Seller Fulfilled Offers Suspension
- Provide DMCA Counter Notice for Copyright Infringements
- Clearing Pesticide Gating
- High Order Defect Rate Account Suspension
- Fix Trademark Infringement Yank
- Appeal Design Right Infringement
- Amazon Vendor Central (1P) :
- Dispute Purchase Order Chargeback
- Image/ Video Upload
- Labels for Vine-Enrolled Products
- Walmart :
- Create ticket to Walmart Seller Support ( Content, Image)
- Walmart Parentage Maintenance Spec Sheet
- Category Shelving Path
- Basics Skills :
- Microsoft Team, Docs,Excel,Photoshop,Slack,Monday
Timeline
Amazon Seller and Vendor Manager
Freelance
07.2021 - Current
Amazon Global Manager
VuPoint Solutions
10.2020 - 06.2021
Amazon Specialist
Clinical Resolution Laboratory Inc
03.2020 - 08.2020
Amazon Ebay Walmart Manager
Okk Trading Inc
06.2015 - 02.2020
Community Facebook FBA Viet Seller Group -
Facebook Amazon FBA Vietnamese
High School Diploma -
Ngoi Sao High School
No Degree - Amination
The Los Angeles Film School