Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benea Martin

Tampa

Summary

Dedicated professional with a strong work ethic and a passion for child development. Skilled in curriculum planning and parent-teacher communication, I fostered nurturing environments that enhanced social and emotional growth. Committed to safety and sanitation, I effectively managed daily routines while promoting a love for learning in children.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Infant Teacher

Primrose Schools
02.2025 - Current
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
  • Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
  • Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
  • Enhanced infant learning by implementing age-appropriate activities and educational games.
  • Utilized creative teaching strategies to engage students in classroom.
  • Incorporated music, art and literature into curriculum.

Warehouse Worker

Amazon
11.2023 - 02.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.

Team Member

Wawa
10.2023 - 04.2024
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • back of the house - making food & drinks

Private Nanny

Nannie’s Who Care
03.2022 - 06.2023
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Helped children complete homework assignments and school projects.
  • Regularly traveled with family to help with vacation activities and childcare.

Customer Service Representative

Home Depot
07.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Identified and resolved discrepancies and errors in customer accounts.

Child Aide

Muller Elementary
09.2021 - 05.2022

watch 10-18 students per day

assist with homework

prepare snacks and meals

create and teach learning activities

create outdoor activities

create mini lesson plans to help students study for class

Team Member

Culver’s
10.2021 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • food management
  • bun station worker

Receptionist

a Pure Beauty
02.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.

Crew Member

McDonald's
03.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

High School Diploma -

Paul R Wharton High School
Tampa, FL
05.2022

Skills

  • Patience and empathy
  • Safety awareness
  • Housekeeping skills
  • Parent-teacher communication
  • Infant CPR certification
  • Sanitation procedures
  • Child development
  • Curriculum planning
  • Early childhood development
  • Feeding techniques
  • Early literacy support
  • Formula guidelines
  • Loves children
  • Strong work ethic
  • Customer service
  • Friendly and likeable
  • Child care
  • Child safety
  • CPR and first aid
  • Health and safety
  • Housekeeping
  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Sorting and labeling
  • Material handling
  • Warehouse operations
  • Customer service and assistance
  • Cash handling
  • Stocking
  • Operating cash register
  • Cash handling expertise
  • Time management
  • Telephone skills
  • Organization skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling

Timeline

Infant Teacher

Primrose Schools
02.2025 - Current

Warehouse Worker

Amazon
11.2023 - 02.2025

Team Member

Wawa
10.2023 - 04.2024

Customer Service Representative

Home Depot
07.2022 - 05.2023

Private Nanny

Nannie’s Who Care
03.2022 - 06.2023

Team Member

Culver’s
10.2021 - 04.2022

Child Aide

Muller Elementary
09.2021 - 05.2022

Receptionist

a Pure Beauty
02.2021 - 12.2021

Crew Member

McDonald's
03.2020 - 08.2020

High School Diploma -

Paul R Wharton High School