Benecia Townsend
Miami,FL
Summary
Trustworthy, organized and dependable candidate with 25+ years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness. Detail-oriented team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Real Estate Sales Associate
Richmond Perrine Realty Inc.
11.2005 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Detention Officer /Mailroom Supervisor
Krome Service Processing Center
09.2004 - Current
- Care, custody and control of Non Citizens detained during immigration proceedings.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both non citizens well-being and facility security.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Process incoming and outgoing detainee mail. Insuring that no contraband is introduced to the population through the mail service.
- Conduct Notary services for inmate population.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Coordinated and managed visitation (for family, friends and outside organizations) schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
Correctional Officer
State of Florida Department of Corrections
02.1998 - 09.2004
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Administered drug tests to inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Education
Certificate - Real Estate Sales Associates
Gold Coast School of Real Estate
Miami, FL11.2003
Certificate - Wellness & Nutrition
University of Florida
Gainesville, FL04.2002
Certificate - Basic Correction Officer Certification Training
Miami Dade College
Miami, FL08.1998
Skills
- Property Management
- Listing Presentation
- Clean Driving Record
- Excellent teamwork
- Strong organizational skills
- Works well independently
- Active Florida Real Estate License
- Conflict resolution skills
- Observation Techniques
- Active Florida Notary Public License
- Criminal Justice
- Organizational Skills
- Excellent Communication
- Analytical Thinking
- Attention to Detail
- Reliability
Community Volunteer
Vice President of The Richmond-Perrine Optimist Club, a 501C-3 NON PROFIT ORGANIZATION that has provided a multitude of social services, to include Counseling and Guidance Programs, Work Experience and Job Opportunities, Paint-Up/Fix Up Services to homes of elderly, Summer Camps, Commit Gardens for Senior Citizens, Distribution of Surplus food and Clothing to the needy, Tutoring Services, Employability Skills Training Classes, Oratorical Contests, Scholarships, and others. Serving the South Miami Community since 1971. From Family Counseling to youth educational supplements, job training and sports. The Richmond-Perrine Optimist Club, a 501C-3 NON PROFIT ORGANIZATION, has provided a multitude of social services, to include Counseling and Guidance Programs, Work Experience and Job Opportunities, Paint-Up/Fix Up Services to homes of elderly, Summer Camps, Commit Gardens for Senior Citizens, Distribution of Surplus food and Clothing to the needy, Tutoring Services, Employability Skills Training Classes, Oratorical Contests, Scholarships, and others. Serving the South Miami Community since 1971. From Family Counseling to youth educational supplements, job training and sports.
Timeline
Real Estate Sales Associate
Richmond Perrine Realty Inc.
11.2005 - Current
Detention Officer /Mailroom Supervisor
Krome Service Processing Center
09.2004 - Current
Correctional Officer
State of Florida Department of Corrections
02.1998 - 09.2004
Certificate - Real Estate Sales Associates
Gold Coast School of Real Estate
Certificate - Wellness & Nutrition
University of Florida
Certificate - Basic Correction Officer Certification Training
Miami Dade College
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