BENEDICT LLAMAS OSMEÑA
'Ewa Beach
Summary
Resourceful Operations Engineer known for high productivity and efficient task completion. Specialized skills include process optimization, systems analysis, and risk management. Excel in problem-solving, teamwork, and adaptability, ensuring smooth operations and project success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Operations Engineer
Nexus Technologies Inc.
05.2023 - Current
- Maintained detailed documentation of all changes made to the systems environment including backup and restore processes.
- Configured firewalls, routers, switches, wireless access points, VPNs, and other network devices.
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
IT Service Delivery
Bank of Makati - Buendia
08.2022 - 03.2023
- Managed vendor relationships related to IT service delivery including contracts negotiation and issue resolution.
- Maintained relationships with existing customers to ensure satisfaction with service delivery.
- Supervised a team of dental hygienists, assistants, and administrative staff to ensure quality service delivery.
Technical Support / Network Support
UCPB Savings Bank - Head Office
01.2022 - 08.2022
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
I.T. Instructor - I
Cavite State University - General Trias Campus
09.2021 - 01.2022
- Encouraged student participation by creating interactive learning environments.
- Organized hands-on lab activities to enable students to gain practical experience with software applications.
- Evaluated student performance through written exams, oral presentations and projects.
Education
Bachelor of Science - Information Technology
Cavite State University
Carmona10.2020
General High School Diploma -
General Mariano Alvarez Technical High School
03.2015
Elementary School Diploma -
Area J Elementary School
03.2011
Skills
- Network Systems
- Knowledge in LAN & WAN
- Log Analysis
- Incident Response
- Alert & Security Monitoring (SIEM)
- Knowledge in Netscout Arbor
- Knowledge in Firewall (Fortinet - Sophos - Palo Alto)
- Knowledgeable in Office 365
- Active directory
- Software and hardware support
- Computer Troubleshooting
- Problem solving
- Performance monitoring
- Ticketing management
- Problem Solving skills
- System documentation
Certification
- CCNA 300-201 CERTIFICATION
- FORTINET NSE 1-3
- FORTINET - FCA
- COMPTIA SECURITY + (Ongoing)
- Substitute Teaching Course (2025 - 2030)
Timeline
Security Operations Engineer
Nexus Technologies Inc.
05.2023 - Current
IT Service Delivery
Bank of Makati - Buendia
08.2022 - 03.2023
Technical Support / Network Support
UCPB Savings Bank - Head Office
01.2022 - 08.2022
I.T. Instructor - I
Cavite State University - General Trias Campus
09.2021 - 01.2022
Bachelor of Science - Information Technology
Cavite State University
General High School Diploma -
General Mariano Alvarez Technical High School
Elementary School Diploma -
Area J Elementary School
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