Benedict Ocran I.
Brooklyn Park,MN
Summary
Detail-oriented accounting and finance professional with 8+ years of experience in financial analysis, account reconciliation, and customer-focused service delivery. Proven ability to manage financial data, resolve discrepancies, and support business operations while maintaining high levels of accuracy and compliance. Strong background in banking operations, tax preparation, and client relationship management. Adept at working in fast-paced environments, improving processes, and delivering excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tax Associate
H&R Block
11.2024 - Current
- Prepare accurate federal and state tax returns for individuals using professional software
- Analyze financial data to identify deductions, credits, and compliance requirements
- Ensure adherence to IRS regulations and maintain confidentiality of client information
- Provide clear explanations of tax outcomes, improving client understanding and satisfaction
- Deliver high-quality service in a deadline-driven environment
Customer Service & Billing Support Specialist / Accountant (Contract)
Cavalla Corporation
07.2024 - 01.2025
- Prepared financial reports and performed account reconciliations to resolve discrepancies
- Managed billing inquiries and resolved customer issues efficiently
- Supported budgeting and forecasting activities
- Collaborated with finance teams to improve financial accuracy and customer experience
Senior Tax Compliance Officer (International Affairs / Natural Resources)
Ministry of Finance – Revenue Department, Monrovia, Liberia
01.2017 - 06.2024
- Conducted financial and regulatory analysis to support revenue management and compliance
- Reviewed financial data related to international trade and taxation policies
- Prepared reports to support decision-making and improve reporting standards
- Ensured adherence to regulatory frameworks and compliance requirements
Senior Policy Analyst (Personal Income Tax)
Ministry of Finance – Revenue Department, Monrovia, Liberia
05.2015 - 12.2017
- Analyzed tax data and supported implementation of income tax policies
- Provided technical guidance on compliance and financial regulations
- Improved accuracy and timeliness of financial analysis and reporting
Technical Adviser / Auditor – Natural Resources Tax Unit (NRTU)
Ministry of Finance – Revenue Department, Monrovia, Liberia
03.2012 - 04.2015
- Maintained general and subsidiary ledgers and performed account reconciliations
- Recorded journal entries, including adjusting and closing entries
- Prepared financial statements in compliance with accounting standards
- Utilized QuickBooks and Excel for financial reporting and analysis
- Ensured accuracy in tracking revenues, expenses, and financial transactions
Head of Operations / Securities
Ecobank Liberia Limited
03.2010 - 03.2012
- Oversaw daily financial operations, including reconciliations and transaction monitoring
- Ensured accuracy in financial reporting and compliance with internal controls
- Resolved discrepancies and improved operational processes
- Strengthened AML/KYC compliance and risk management practices
- Delivered high-quality customer service and operational support
Relationship Manager
Ecobank Liberia Limited
10.2008 - 02.2010
- Managed client accounts and provided financial solutions based on customer needs
- Supported cross-selling of financial products and services
- Maintained strong client relationships and ensured service satisfaction
Personal Banker
Ecobank Liberia Limited
01.2005 - 09.2008
- Handled customer transactions and account inquiries with accuracy and professionalism
- Educated customers on banking products and services
- Identified customer needs and provided appropriate financial solutions
- Maintained high standards of customer service and satisfaction
Education
Master of Business Administration (MBA) - Banking & Finance
University of Liberia
12-2012
Bachelor of Business Administration - Accounting
African Methodist Episcopal University
09-2004
Skills
- Financial Reporting & Analysis
- Account Reconciliation & General Ledger Management
- Accounts Payable / Accounts Receivable
- Tax Preparation & Compliance (IRS Regulations)
- Customer Service & Client Relationship Management
- Billing Support & Issue Resolution
- AML / KYC Compliance & Risk Awareness
- Microsoft Office (Excel, Word, Outlook)
- QuickBooks & Accounting Software
- Attention to Detail & Process Improvement
- Communication & Team Collaboration
Certification
Minnesota Life Insurance Producer License (Active)
Timeline
Tax Associate
H&R Block
11.2024 - Current
Customer Service & Billing Support Specialist / Accountant (Contract)
Cavalla Corporation
07.2024 - 01.2025
Senior Tax Compliance Officer (International Affairs / Natural Resources)
Ministry of Finance – Revenue Department, Monrovia, Liberia
01.2017 - 06.2024
Senior Policy Analyst (Personal Income Tax)
Ministry of Finance – Revenue Department, Monrovia, Liberia
05.2015 - 12.2017
Technical Adviser / Auditor – Natural Resources Tax Unit (NRTU)
Ministry of Finance – Revenue Department, Monrovia, Liberia
03.2012 - 04.2015
Head of Operations / Securities
Ecobank Liberia Limited
03.2010 - 03.2012
Relationship Manager
Ecobank Liberia Limited
10.2008 - 02.2010
Personal Banker
Ecobank Liberia Limited
01.2005 - 09.2008
Bachelor of Business Administration - Accounting
African Methodist Episcopal University
Master of Business Administration (MBA) - Banking & Finance
University of Liberia