Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Benedict Umukoro

Chandler,AZ

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 12 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.12

Overview

21
21
years of professional experience

Work History

Associate

Walmart
Chandler, AZ
01.2023 - Current
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Provided customer service support for inquiries, complaints, and returns.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer questions and provided store information.
  • Arranged and stocked new merchandise following placement directions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Customer Service Representative

Globacom Limited
Lagos , Lagos
12.2007 - 12.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.

Customer Service Associate

Airtel Nigeria
Lagos Nigeria, Lagos Nigeria
03.2003 - 11.2007
  • Provided information about products and services available to customers.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Created detailed reports on customer service activities.
  • Suggested product solutions based on individual customer needs.
  • Offered suggestions to improve processes related to customer service activities.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Education

MBA - Business Administration

University of Lagos
Lagos Nigeria
06.2007

Bachelor of Science - Biochemistry

Lagos State University
Lagos Nigeria
11.2001

GED -

Loyola College
Ibadan Nigeria
07.1994

Skills

  • Data Entry
  • Attention to Detail
  • Customer Service
  • Complex Problem-Solving
  • Business Strategies
  • Flexible Schedule

Timeline

Associate

Walmart
01.2023 - Current

Customer Service Representative

Globacom Limited
12.2007 - 12.2010

Customer Service Associate

Airtel Nigeria
03.2003 - 11.2007

MBA - Business Administration

University of Lagos

Bachelor of Science - Biochemistry

Lagos State University

GED -

Loyola College

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Benedict Umukoro