Benedicta Gutierrez
192 Terrace Ave.
Summary
Dynamic professional with a proven track record at Post Brothers, enhancing tenant satisfaction and retention through exceptional tenant relations and issue resolution. Skilled in property management and administrative support, I significantly reduced vacancy rates and streamlined rent collection processes. Expert in fostering positive relationships and resolving conflicts, demonstrating strong communication and organizational skills.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Post Brothers
09.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
Resident Relations Manager
Post Brothers
08.2021 - 09.2022
- Assessed market trends and competitor offerings regularly, making recommendations for adjustments in services or amenities as needed to remain competitive in the industry.
- Trained new staff members on property policies and procedures, ensuring consistency in service delivery across the team.
- Organized various community events to promote engagement and foster positive relationships among residents.
- Maintained accurate records of all resident interactions, ensuring proper follow-up on outstanding issues.
- Enhanced resident satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented conflict resolution strategies when necessary, mediating disputes between residents while maintaining professional boundaries.
Resident Relation
Post Brothers Apartments
06.2020 - 08.2021
- Resolved residents complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Support leasing team on orders , making sure all the model apartments are presentable.
- Support Concierge team and General Manager.
Concierge
Post Brothers Apartments
05.2017 - 06.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Concierge
Planned Companies
02.2011 - 04.2017
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Unarmed Security Guard
Planned Companies
03.2014 - 03.2016
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Shift Manager
McDonalds,
06.2007 - 05.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Property Manager
Center For Real Estate Education
Hackensack, NJ07-2023
Real State License
Center For Real Estate Education
07-2021
High School Diploma -
Dickion HIgh School
Jersey City, NJ06-2007
Skills
- Administrative support
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Strong communication skills
- Unit inspection
- Property management
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Post Brothers
09.2022 - Current
Resident Relations Manager
Post Brothers
08.2021 - 09.2022
Resident Relation
Post Brothers Apartments
06.2020 - 08.2021
Concierge
Post Brothers Apartments
05.2017 - 06.2020
Unarmed Security Guard
Planned Companies
03.2014 - 03.2016
Concierge
Planned Companies
02.2011 - 04.2017
Shift Manager
McDonalds,
06.2007 - 05.2009
Property Manager
Center For Real Estate Education
Real State License
Center For Real Estate Education
High School Diploma -
Dickion HIgh School
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