Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BENEDICTA OWUSU-ARTHUR

SILVER SPRING

Summary

Team member with years of experience in optimizing inventory management and enhancing customer engagement. Demonstrates expertise in safety compliance and process improvement, driving efficiency and service quality. Passionate about fostering a collaborative environment and committed to elevating team coordination and operational excellence.

Overview

8
8
years of professional experience

Work History

Transit Bus Driver

Metro
08.2025 - Current
  • Operated transit buses safely, adhering to scheduled routes and traffic regulations.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
  • Assisted passengers with disabilities, providing necessary support for safe boarding and disembarkation.
  • Managed passenger interactions effectively, addressing inquiries and resolving complaints promptly.
  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.

Mail Carrier

Post office
06.2022 - 08.2025
  • Delivered mail efficiently across designated routes, ensuring timely service and enhancing customer satisfaction.
  • Coordinated with local businesses to streamline delivery processes, resulting in improved route planning and reduced delays.
  • Maintained accurate delivery logs and inventory records, contributing to operational efficiency and accountability within the team.
  • Provided exceptional customer service by addressing inquiries and resolving issues, fostering strong community relationships.
  • Analyzed delivery patterns to optimize routes, leading to noticeable improvements in time management and service reliability.
  • Streamlined package sorting processes, significantly reducing handling time and enhancing overall delivery efficiency.

Flight Attendant

American Airlines (PSA)
04.2020 - 05.2022
  • Delivered exceptional customer service during flights, enhancing passenger experience and fostering loyalty to the airline.
  • Coordinated in-flight safety demonstrations, ensuring compliance with regulations and contributing to a secure travel environment.
  • Worked closely with crew members to manage passenger needs, streamlining operations and improving overall flight efficiency.
  • Monitored cabin conditions and passenger feedback, implementing adjustments that led to noticeable improvements in service quality.
  • Introduced a new system for managing in-flight service requests, reducing response times and enhancing overall passenger satisfaction.
  • Enhanced passenger safety through thorough compliance checks, resulting in a 30% increase in positive safety feedback.

Stocker

Costco
02.2018 - 12.2019
  • Managed stock replenishment to ensure optimal inventory levels, leading to reduced stockouts and improved customer satisfaction.
  • Monitored product placement and inventory turnover rates, facilitating strategic adjustments that enhanced sales performance.
  • Worked closely with team members to streamline restocking processes, resulting in noticeable gains in efficiency and speed.
  • Assisted customers with inquiries and product location, fostering a welcoming environment and enhancing overall shopping experience.
  • Maintained cleanliness and organization in the stock area, ensuring compliance with safety standards and promoting a safe working environment.
  • Implemented an inventory tracking system, reducing discrepancies and ensuring accurate stock levels to meet customer demand.

Education

Associate Degree - undefined

Prince George's Community College
Campo Largo
09.2025

Skills

  • Inventory Management
  • Customer Engagement
  • Safety Compliance
  • Process Improvement
  • Team Coordination
  • Service Quality
  • Efficiency Optimization

Languages

Twi
Native or Bilingual

Timeline

Transit Bus Driver

Metro
08.2025 - Current

Mail Carrier

Post office
06.2022 - 08.2025

Flight Attendant

American Airlines (PSA)
04.2020 - 05.2022

Stocker

Costco
02.2018 - 12.2019

Associate Degree - undefined

Prince George's Community College

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