BENEDICTA A. KUSI
Bordentown,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager of Operations
AniRose African-Caribbean Restaurant
Trenton, NJ
02.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Data Analyst
Digital Realty
New York, NY
09.2021 - Current
- Worked on data cleansing project and reviewed mismatches between the inventory system and Billing system
- Generated quotes based on the cross connect design provided in the system
- Performed ad-hoc reporting analysis as well as manipulated complex data on MS SQL server
- Generated data quality reports and resolved data quality issues
- Engaged in quality control (data reconciliation) activities like QA and UAT through the review of reports, data files, client deliverables
- Excellent IT skills, particularly with Salesforce and Excel, and an ability to use other MS packages
- Understand and provide configuration level support for Salesforce.com applications including report creation and mobile enablement
- Demonstrated proficiency in data manipulation (Excel or other related data manipulation tools), data modeling, custom objects, permissions, SQL queries
- Translate and clarify Business requirements into IT requirements specifications
- Created Tableau scorecards, dashboards using stack bars, bar graphs, scattered plots, geographical maps, Gantt charts using show me functionality
- Developed and enhanced reports connecting to single or multiple data sources to improve performance
- Provided reporting, analysis and insights about sales drivers and key revenue performance metrics to support corporate analytics.
Front Desk Agent
Homewood Suites Hotel
Princeton, NJ
08.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Stored guest valuables in safe and individual boxes for security.
Front Desk Agent
Hilton Garden Inn Hotel
Princeton, NJ
05.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Internship Student
Majesty Shipping & Exports
Ewing, NJ
02.2017 - 05.2019
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered paperwork to MAERSK shipping.
- Worked on the paperwork for the items being shipped.
- Provided customers with the ETA of their packages sent overseas.
- Sometimes supervised as the workers loaded the container.
Education
BBA - Business Administration
Keystone College
Skills
- Supply Chain Management
- Project development and life cycle
- Management information systems
- Work flow planning
- Data analysis
- Data Profiling
- Data Formatting
- Process Mapping
- Spreadsheets
- SQL
- Staff Scheduling
Certification
Data Analysis & Reporting
Data Visualization
Advanced Problem-Solving Business Transformation Process Improvement
Data Strategy
Issue Resolution
Leadership
Accomplishments
- Data Analyst Certification
- Business Intelligence certified
Timeline
Manager of Operations
AniRose African-Caribbean Restaurant
02.2023 - Current
Data Analyst
Digital Realty
09.2021 - Current
Front Desk Agent
Homewood Suites Hotel
08.2021 - 02.2022
Front Desk Agent
Hilton Garden Inn Hotel
05.2019 - 03.2020
Internship Student
Majesty Shipping & Exports
02.2017 - 05.2019
BBA - Business Administration
Keystone College
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