Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
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Benedictus Chilambo

Benedictus Chilambo

Berkeley,CA

Summary

Dynamic IT professional with a proven track record at SEIP Software Mozambique, excelling in system maintenance and customer support. Adept at troubleshooting complex issues and enhancing user satisfaction through effective communication. Skilled in operating system installation and network management, consistently delivering solutions that drive efficiency and reliability.

Overview

8
8
years of professional experience

Work History

Freelancer

Logic SENSE
Maputo
01.2024 - 02.2025
  • Assisted customers in setting up new devices and transferring data from old to new devices.
  • Installed operating system updates and drivers for laptops.
  • Performed basic network troubleshooting and maintenance activities.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Provided technical support for client inquiries via telephone and email.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Configured printers, scanners, faxes and other peripheral devices.
  • Assisted with the setup of new computers and user accounts.

IT Technician

SEIP SOFTWARE MOZAMBIQUE
02.2021 - 11.2024
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Developed and maintained database records, forms, reports and queries.
  • Assisted with troubleshooting any issues related to the database system.
  • Educated customers on how to use the software product effectively.
  • Responded promptly to inquiries via email or phone calls.
  • Designed and developed responsive websites optimized for mobile and desktop platforms.

Customer Support Specialist

TIV ROBOTIC
Maputo
05.2022 - 10.2023
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.

IT Sales Director

MOBILECITY MOZ LDA
Maputo
02.2017 - 10.2022
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Conducted testing of software and systems to ensure quality and reliability.

IT Technician

SEiP Software MOZ LDA
03.2018 - 09.2021
  • Developed and implemented office policies and procedures to improve office efficiency and reduce costs

Education

Associate of Science - Computer And Information Sciences

Francismo Manyanga School
Maputo, Mozambique
02-2019

Skills

  • System Maintenance
  • Support
  • Network Management
  • Technical Proficiency
  • Problem-Solving
  • Customer Focus
  • Operating system installation
  • Website development
  • Software testing
  • Set up devices
  • Technical support
  • Customer service
  • Device setup
  • Data transfer assistance

References

Available upon request.

Languages

English
Professional
Portuguese
Professional
Spanish
Limited
Russian
Limited

Timeline

Freelancer

Logic SENSE
01.2024 - 02.2025

Customer Support Specialist

TIV ROBOTIC
05.2022 - 10.2023

IT Technician

SEIP SOFTWARE MOZAMBIQUE
02.2021 - 11.2024

IT Technician

SEiP Software MOZ LDA
03.2018 - 09.2021

IT Sales Director

MOBILECITY MOZ LDA
02.2017 - 10.2022

Associate of Science - Computer And Information Sciences

Francismo Manyanga School

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Benedictus Chilambo