Benedith Bopaka
Sioux City,IA
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Wendys Restaurant
Sioux City, IA
04.2018 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Computer Science
05.2024
Associate of Arts - Liberal Arts And General Studies
12.2020
Skills
- Verbal and Written Communication
- Staff Management
- Train Employees
- Lead Generation
- Customer Relationship Management
- Customer Service
- Team Leadership
- Windows Servers
- Computer Software Engineering
- Java
- Python Django
- Linux Environments
- Database Management
- Adobe Software
- Jupyter Notebook
- Critical Thinking
- Project Management
- Coaching and mentoring
- Verbal and written communication
- Mathematical calculations
- Business administration
Certification
- CM - Certified Manager Certification
Languages
French
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager - Wendys Restaurant
04.2018 - Current
University of South Dakota - Bachelor of Arts, Computer Science
Western Iowa Tech Community College - Associate of Arts, Liberal Arts And General Studies
Similar Profiles
Sabrina Lloyd-TaylorSabrina Lloyd-Taylor
Crew at Wendys RestaurantCrew at Wendys Restaurant
April CarnleyApril Carnley
Sales Associate at Wendys RestaurantSales Associate at Wendys Restaurant
Spencer EvansSpencer Evans
Restaurant Lobbyman at Wendys RestaurantRestaurant Lobbyman at Wendys Restaurant
Shundria WilliamsShundria Williams
Shift Manager at Wendys RestaurantShift Manager at Wendys Restaurant
James ClearyJames Cleary
Aerospace Medical Technician at Unites States Air ForceAerospace Medical Technician at Unites States Air Force