Benesa Patton-Whitt
Care Specialist II
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Chat/Care Specialist II (Remote)
Best Buy Inc
12.2020 - 04.2024
- Assisted customers with technical support inquiries.
- Provided product and technical support to customers.
- Provided expert customer service and product knowledge to clients.
- Walked individuals through basic troubleshooting tasks.
- Documented repair procedures, streamlining future troubleshooting efforts.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Helped customers complete purchases, Best Buy application features, and join reward programs.
- Reduced downtime for clients by prioritizing urgent repairs and allocating resources accordingly.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist on the team.
Care Coordinator (Part-time Remote)
PlushCare Inc.
05.2021 - 06.2022
- Supported patient care excellence via planning and interpretation of programs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Printed prescription requests and queries in compliance with practice protocol.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Followed up with patient tickets about pending or resolved issues utilizing Zendesk to maintain high standards of customer service.
Patient Access Representative
UAB Medical West
11.2019 - 12.2020
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Conducted patient intake interviews, recording and documenting relevant information.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Processed medical insurance claims and payments.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Obtained payments from patients and scanned identification and insurance cards.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Supervisor/Dispatcher
Jefferson County Medical Society
03.2019 - 11.2019
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Relayed and transcribed written and verbal messages to personnel.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Interviewed, trained and supervised employees on office policies and procedures.
Enrollment Sales Manager
Safelink Wireless
01.2017 - 11.2018
- Developed strategic marketing campaigns for increased program visibility, resulting in higher enrollment numbers.
- Assisted clients with completion of electronic applications and documents needed for approval.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Fostered new business relationships through inbound lead follow-up.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Developed job-specific competencies and performance standards.
Medical Biller
The Outsource Group
07.2012 - 08.2014
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collaborated with customers to resolve disputes.
- Collected payments and applied to patient accounts.
- Utilized various software programs to process customer payments.
Education
High School Diploma -
J.H.Phillips High School
Birmingham, AL 05.2001 -
BBA - Business Administration And Management
Strayer University
Washington DC 05.2001 -
Skills
Excellent Communication
Interpersonal Skills
Documentation Management
Task Prioritization
Adaptability and Flexibility
Conflict Resolution
Customer Service
Troubleshooting
Computer Skills
Calm Under Pressure
Good Telephone Etiquette
Self Motivation
Process Improvement
Proficient in Microsoft Office Suite
Relationship Building
Analytical Thinking
Technical communication
Problem-Solving
Multitasking Abilities
Decision-Making
Professional Demeanor
Active Listening
Attention to Detail
Supervision and leadership
Multitasking
Timeline
Care Coordinator (Part-time Remote)
PlushCare Inc.
05.2021 - 06.2022
Chat/Care Specialist II (Remote)
Best Buy Inc
12.2020 - 04.2024
Patient Access Representative
UAB Medical West
11.2019 - 12.2020
Customer Service Supervisor/Dispatcher
Jefferson County Medical Society
03.2019 - 11.2019
Enrollment Sales Manager
Safelink Wireless
01.2017 - 11.2018
Medical Biller
The Outsource Group
07.2012 - 08.2014
High School Diploma -
J.H.Phillips High School
05.2001 -
BBA - Business Administration And Management
Strayer University
05.2001 -
Professional Reference
Name: Mrs. Dina Corricelli
Title: Omni Channel Manager, Best Buy Inc.
Contact #: 305-215-1063
Professional Reference
Name: Mrs. Dina Corricelli
Title: Omni Channel Manager, Best Buy Inc.
Contact #: 305-215-1063