Benesa Whitt

This position involves assisting at least 100 clients daily with home theater and appliance repairs, case management, appointments, dispatching, deliveries and geek squad troubleshooting. This position requires the ability to multitask using CRM, multiple computer systems, extreme professionalism as well as minimal supervision.

• Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
• Promote product-related services and plans such as installation, delivery, credit financing or extended protection plans.
• Determine customer's specific needs to pair best products and service offerings.
• Order parts and maintained adequate inventory.
• Educate customers on use, care and adjustments of appliances.
• Check in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
• Give accurate and detailed quotes to customers prior to starting work.
• Diagnose issues with appliances and made repairs.
• Manage time efficiently in order to complete all tasks within deadlines.
• Assist with day-to-day operations, working efficiently and productively with all team members.

• This position involves assisting customers with home theater, computer, appliance and mobile purchases and installations, geek squad precinct appointments and auto tech scheduling, processing customer orders, inventory selections and various other customer service duties
• Excellent typing speed of 60 wpm, multi-function in 4 chats simultaneously, phone etiquette, professionalism with a cheerful attitude, willingness to learn new and adapting changes and assist every customer, being a team-player with product expertise are key points to succeed in this position
• Ability to work with minimal supervision is also required as this position is remote.
• Assisted department with email-based and phone support when call center was busy or short-staffed.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Assisted customers with order placement, product returns and order tracking.
• Worked closely with each customer to carefully resolve issues within timely fashion.

• This position entails registration of 50+ patients into Emergency department and Inpatient registration
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Performed patient scheduling and registration functions to serve as initial contact point for emergency room visits.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Educated patients on importance of preventive health care and insurance coverage.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Resolved patient billing issues in line with established guidelines.
• Delivered support to medical staff in completion of patient paperwork.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.

• This position required responding to patient and physician calls, with the ability to take 200+ calls daily, verifying patient calls, paging physicians/nurses, dispatching calls to physicians, supervising employees within call center, training new employees, daily use of medical terminology, patient demographics, newborn calls, patient consults, lab calls, and hospice patient calls
• Followed up on customer inquiries to confirm issues were adequately addressed.
• Empathy, excellent grammar, typing of 60 wpm, conference calls, ability to handle multi-specialty clinic calls with constant physician contact along with several administrative duties.
• Coached employees through day-to-day work and complex problems.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Kept high average of performance evaluations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Relayed and transcribed written and verbal messages to personnel.
• Answered incoming calls, greeted callers, provided information and transferring calls to doctors and medical personnel.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Recruited and hired top-level talent to add value and expertise to sales department.

• Responded to 100 customer requests per shift for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Tallied cash drawer at beginning and end of each work shift.
• Built relationships with customers to encourage repeat business.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Delivered timely and accurate charge submissions.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Adhered to established standards to safeguard patients' health information.
• Posted payments and collections on regular basis.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Verified insurance of patients to determine eligibility.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.

• Calculated premiums and established payment methods for sales.
• Generated leads through cold-calling, networking and other outreach methods.
• Designed presentations and marketing materials to promote insurance products.
• Conducted research and identified market trends to develop better strategies for sales.
• Educated clients on insurance policies and procedures.
• Monitored customer feedback and identified areas of improvement.
• Developed and implemented promotional strategies to increase customer base.
• Met with customers to provide information about available products and policies.

• Researched claims and medical information to deliver solutions and resolve problems.
• Used internal systems to program, set up functions and enter data for claims.
• Handled complaints and grievances using negotiating and problem-solving skills.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Followed up with insured individuals regarding premium and deductibles payments.