Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benessa Morton

Jasper,IN

Summary

Detail-oriented Eligibility Specialist with experience in public assistance programs, case management, and regulatory compliance. Proven ability to analyze complex information, conduct client interviews, and manage high-volume caseloads with accuracy and efficiency. Experienced with applications and interviews for Medicaid and TANF eligibility, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Eligibility Specialist

Indiana Division of Family Resources (FSSA)
Jasper, IN
09.2025 - Current
  • - Conduct interviews for TANF, health coverage, and category changes
  • - Collect and review financial, medical, and household information according to policy and procedures
  • - Use IEDSS for case processing and documentation
  • - De-escalate difficult client situations
  • - Assist call center operations

Eligibility Associate

Indiana Division of Family Resources (FSSA)
Jasper, IN
01.2025 - 09.2025
  • - Processed applications and verified documentation for various assistance programs, ensuring compliance with state and federal regulations
  • - Collaborated with team members to ensure workflow productivity
  • - Completed duties efficiently, maintaining high accuracy in data entry and case management systems
  • - Provided excellent customer service, addressing client concerns and answering questions about program eligibility requirements, using both English and Spanish

Server, Bartender

Ohana Hawaiian Grill & Bar
French Lick, IN
02.2021 - 12.2024
  • - Delivered high-quality service to up to 45 customers at a time in a fast-paced environment
  • - Trained new staff
  • - Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • - Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
  • - Performed multiple duties simultaneously with efficiency

Customer Service Associate

Sunset Laundry & Drycleaners
Jasper, IN
07.2017 - 05.2021
  • - Collaborated with team members to achieve monthly targets and optimize workflow efficiency
  • - Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers
  • - Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • - Educated customers about billing, payment processing, and support policies and procedures

Education

Core 40 Diploma -

Forest Park Sr. High School
Ferdinand, IN

Associate of Science - Public Relations And Communications

Vincenessa University
Vincennes
05-2030

Skills

  • - Application & Case Management
  • - Policy Interpretation & Compliance
  • - IEDSS Proficiency
  • - Data Accuracy
  • - Conflict Resolution
  • - Microsoft Office
  • - English (Native), Spanish (Intermediate)

Timeline

Eligibility Specialist

Indiana Division of Family Resources (FSSA)
09.2025 - Current

Eligibility Associate

Indiana Division of Family Resources (FSSA)
01.2025 - 09.2025

Server, Bartender

Ohana Hawaiian Grill & Bar
02.2021 - 12.2024

Customer Service Associate

Sunset Laundry & Drycleaners
07.2017 - 05.2021

Core 40 Diploma -

Forest Park Sr. High School

Associate of Science - Public Relations And Communications

Vincenessa University

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