Bengee Torres
Van Nuys,CA
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Tonys Motors Service showcased my expertise in Diesel Engine Maintenance and exceptional problem-solving abilities. By leveraging skills in Fuel Injection Systems and fostering strong client relationships, I contributed to a significant increase in repeat business. My commitment to continuous professional development and teamwork underpins my track record of delivering high-quality results. Accomplished in directing system improvements, maintaining budgets and improving performance with minimal impact on business operations. Talented in managing projects, leading teams and resolving routine and complex operational problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mechanic Technician
Tonys Motors Service
02.2016 - Current
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
- Prevented costly accidents through diligent adherence to safety protocols while working with potentially hazardous materials or tools.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Continually sought opportunities for professional growth by staying up-to-date on industry trends, attending conferences, and seeking certifications that expanded skill set.
- Built strong relationships with clients through clear communication regarding repair needs, costs, and timelines, fostering trust between them and the service center.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Resolved mechanical issues using both technical and manual skills.
- Performed troubleshooting, diagnosis, and repair of [check engine light, ABS light, SRS light ] equipment.
- Kept track of equipment maintenance schedules using computerized maintenance management systems.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed emissions tests according to standard procedures.
- Retained accurate records of purchases, titles and sales.
Driver Helper
Under Car Plus
01.2015 - 02.2016
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to [100] pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
- . Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
Installer
Master Auto Lift
01.2014 - 01.2015
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
- Mitigated potential installation hazards, conducting thorough pre-installation assessments.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Driver Coordinator
Under Car Plus
01.2010 - 01.2014
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Streamlined driver onboarding process, shortening training time while maintaining quality standards.
- Met transportation service targets and delivered loads on time.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Coordinated driver schedules for optimal coverage during high-demand periods.
- Worked closely with personnel, customers, and contractors to resolve problems.
Security Officer
Andrews International Security
05.2008 - 02.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Sales Manager
A and D Auto Repair
02.2005 - 05.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
No Degree - Engineering (Pre-Engineering)
Los Angeles Valley College
Van Nuys, CA02.2011
No Degree - Engineering (Pre-Engineering)
Santa Monica College
Santa Monica, CA06.2009
No Degree - CAD Technology
Los Angeles Pierce College
Woodland Hills07.2008
High School Diploma -
Malibu High School
Malibu, CA06.2004
Skills
- Diesel Engine Maintenance
- Fuel Injection Systems
- Brake Systems
- Fluid Exchanges
- Tire balancing
- Cooling System Maintenance
- Drivetrain Repair
- Heating and Air Conditioning
- Suspension Systems
- Vehicle inspections
- Battery Services
- Automotive Electronics
- Driveability Diagnostics
- Computer Diagnostics
- Clutch Repair
- Emissions Control
- Maintenance Scheduling
- Electrical Systems
- Manual transmissions
- Tire Rotation
- Ignition systems
- Gearbox Repair
- Radiator Repair
- Engine Performance Testing
- Cylinder Head Repair
- Four-Wheel Drive Systems
- Hose Replacement
- Timing Belt Replacement
- Starter Repair
- U-Joint Repair
- Shock Absorber Repair
- High-Performance Modifications
- Power Tool Operation
- Machine Operation
- Metal Fabrication
- Quality Inspection
- Safety Protocols
- CNC Programming
- Precision measurement
- Machine programming
- Welding Techniques
- Blueprint Interpretation
- Equipment Installation
- System Configuration
- Pneumatic Systems
- Regulatory Compliance
- Willing to Learn
- Teamwork and Collaboration
- Hardworking and Dedicated
- Customer Service
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Oil Changes
- Replacing parts
- Multitasking
- Multitasking Abilities
- Reliability
- Work Area Cleanliness
- Excellent Communication
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Certification
- ASE Certified Engine Performance Technician (A8) - National Institute for Automotive Service Excellence.
- Mobile Electronics Installation Professional–Mobile Electronics Certified Professional program.
- Factory Training Certifications – Various Automakers.
- Automotive Service Excellence Certification (ASE)
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- California Driver's License
- Forklift Certification
Languages
Spanish
Full Professional
Interests
- Rock Climbing
- Food Tourism
- Gym Workouts
- Backpacking and Hiking
- Electronics and Circuit Building
- I enjoy cooking for friends and family gatherings
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Running
Timeline
Mechanic Technician
Tonys Motors Service
02.2016 - Current
Driver Helper
Under Car Plus
01.2015 - 02.2016
Installer
Master Auto Lift
01.2014 - 01.2015
Driver Coordinator
Under Car Plus
01.2010 - 01.2014
Security Officer
Andrews International Security
05.2008 - 02.2010
Sales Manager
A and D Auto Repair
02.2005 - 05.2008
No Degree - Engineering (Pre-Engineering)
Los Angeles Valley College
No Degree - Engineering (Pre-Engineering)
Santa Monica College
No Degree - CAD Technology
Los Angeles Pierce College
High School Diploma -
Malibu High School
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