Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Benhur Iyob

Falls Church,VA

Summary

Proactive Software QA Engineer with hands-on experience in optimizing test scripts, performing thorough regression testing, and collaborating with development teams to resolve software defects. Skilled in test planning, defect tracking, and working with tools like Postman and JIRA. Known for streamlining QA processes and fostering a user-centric approach to software development.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Software QA Engineer

Cleveroad
12.2019 - 08.2024
  • Established a culture of continuous improvement within the QA team, fostering increased efficiency and effectiveness over time.
  • Served as an advocate for a user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products.
  • Minimized risks associated with software releases by performing thorough regression testing before each deployment.
  • Created custom test cases based on specific client requirements to ensure maximum compatibility between software solutions and end-user environments.
  • Optimized test scripts for better performance, leading to faster identification of potential issues.
  • Developed and executed QA test cases, scripts and procedures for automated software maintenance.
  • Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
  • Collaborated closely with development teams to identify, report, and resolve software defects promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 50 in calls/emails per week from other employers/customers

Internship Student

Careerist
08.2019 - 12.2019
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Streamlined QA processes, resulting in accelerated product releases and improved customer satisfaction.
  • Developed and executed QA test cases, scripts and procedures for automated software maintenance.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Education

Associate of Business Administration - Business Administration

J. Sargeant Reynolds Community College
Richmond, VA
05.2025

High School Diploma -

Justice High School
Falls Church, VA
06.2019

Skills

  • Postman tool
  • JIRA management
  • SQL knowledge
  • Test Planning
  • RESTful APIs
  • TestRail usage
  • Mobile Testing
  • QA
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Call center experience

Certification

Certificate of Achievement "QA Engineer Course" Careerist.com


Certificate of Achievement "Software Testing with QA Fundamentals" Udemy.com

Languages

Tigrinya
Limited Working

Timeline

Software QA Engineer

Cleveroad
12.2019 - 08.2024

Internship Student

Careerist
08.2019 - 12.2019

Associate of Business Administration - Business Administration

J. Sargeant Reynolds Community College

High School Diploma -

Justice High School

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Benhur Iyob