Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Beni Kavota

Chesapeake,VA

Summary

- Approachable Senior Customer Service Associate with over 4 years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.


- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


- Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


- Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Customer Service Assistant

Wawa
06.2021 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Car Sales Consultant

Winner's Circle Nissan
05.2020 - 06.2021
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Assistant Manager

DTLR
06.2019 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Exercise Science

Norfolk State University
Norfolk, VA
01.2024

High School Diploma -

Hampton High School
Hampton, VA
06.2018

Skills

  • Best Practices Management
  • Training and Development
  • Company Branding
  • Coaching and Mentoring
  • Productivity Standards
  • Solution Planning
  • Customer Relations
  • Revenue Quotas
  • Documentation Review
  • Business Development
  • Policy and Procedure Adherence
  • Conflict Resolution
  • Revenue Quotas
  • Staff Support

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed Motor Vehicle Dealer
  • Certified Register Nurse Aide


Languages

French
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Senior Customer Service Assistant

Wawa
06.2021 - 06.2023

Car Sales Consultant

Winner's Circle Nissan
05.2020 - 06.2021

Assistant Manager

DTLR
06.2019 - 02.2020

Bachelor of Science - Exercise Science

Norfolk State University

High School Diploma -

Hampton High School
Beni Kavota