Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benisha Obas

Charlotte,NC

Summary

Experienced Technical support specialist with a strong track record of delivering exceptional customer service and resolving technical issues in fast-paced environments. Proficient in troubleshooting software, hardware, and network issue's, managing support tickets, and providing clear, actionable solutions to end-users. passionate about continuing to grow within the tech industry and delivering superior user support while staying up to date with new technologies and IT best practices

Overview

6
6
years of professional experience

Work History

Guest Relations Associate

Fifth Street Group
11.2022 - Current
  • Resolved customer issues in a fast paced environment, demonstrating the ability to handle high pressured situations and provide quick, effective solutions.
  • Efficiently utilized point-of-sale systems to process transactions, troubleshoot system errors and ensure accurate data entry.
  • Analyzed service bottlenecks to optimize workflow princesses, similar to streamlining tech support procedures to reduce response times
  • Managed multiple tasks simultaneously developing strong time management skills applicable to managing support tickets and client requests.


Technical Support Specialist

Qualfon
04.2020 - 03.2021
  • Provided remote technical assistance to customers via phone and chat, resolving connectivity issues, device malfunctions, and account related concerns
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Monitored system alerts to proactively identify potential issues and mitigate service disruptions
  • Diagnosed software, hardware and connectivity issues, ensuring timely solutions to enhance customer satisfaction

Client Support Lead

Ocean State Lot
01.2019 - 11.2019
  • Monitored team performance, tracking key metrics (e.g., resolution times, customer satisfaction) and providing feedback to improve efficiency and service quality
  • identified and implemented process improvements to streamline support workflows, enhance customer experience, and optimize response times
  • Maintained up-to-date knowledge of company products, services, and technology trends to offer informed support and identify opportunities for improvement.

Education

Bachelor of Science - Sociology

Claflin University
Orangeburg, SC

Skills

  • Troubleshooting
  • Technical Support
  • Remote Support Specialist
  • Excellent Communication
  • Empathy and Active Listening
  • Time Management and Multitasking
  • Root Cause Analysis
  • Attention to Detail
  • Stress Management
  • Training and Development
  • Performance Management
  • Team Leadership & Supervision

Languages

English
Native or Bilingual

Timeline

Guest Relations Associate

Fifth Street Group
11.2022 - Current

Technical Support Specialist

Qualfon
04.2020 - 03.2021

Client Support Lead

Ocean State Lot
01.2019 - 11.2019

Bachelor of Science - Sociology

Claflin University

Similar Profiles

CREATE PROFILE
Benisha Obas