Benie Teganyi
Duluth,GA
Summary
Dedicated Customer Service Specialist with6 years of experience in providing exceptional support and resolving complex issues. Demonstrates strong problem-solving skills and technical support expertise, consistently improving customer satisfaction and retention. Known for effective collaboration with cross-functional teams and implementing process improvements to enhance efficiency.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
CGS
05.2024 - Current
- Diagnose, troubleshoot, and repair a variety of complex technical issues with equipment, systems, or machinery.
- Lead, coordinate, and support the day-to-day operations of the technical team, providing guidance to junior technicians.
- Perform routine inspections and preventive maintenance on equipment to ensure optimal performance and minimize downtime.
- Develop and implement effective repair strategies, ensuring compliance with safety and quality standards.
- Collaborate with engineering or operations teams to design, test, and implement new systems or upgrades.
- Maintain accurate records of repairs, maintenance schedules, and any other technical documentation as required.
- Respond to and resolve escalated technical issues in a timely manner.
- Provide training and support to junior technicians and new staff.
- Ensure compliance with relevant regulations, standards, and internal procedures.
- Contribute to the continuous improvement of workflows, processes, and equipment performance.
- Participate in on-call rotation or emergency response as needed.
Customer service representative
Alight (contract with Randstad)
01.2022 - 01.2024
- Assisted and helped a group of retirees with their health
- Reviewed denied claims for customers
- Updated direct deposit
- Navigated website with customers
- Identify customer needs and recommend appropriate products or services
- Provided exceptional customer service to retirees and ensured their satisfaction with their health benefits
- Provide exceptional customer service and support to retirees, ensuring their needs are met and problems are resolved in a timely manner
- Collaborated with cross-functional teams to develop and implement customer service strategies to improve customer satisfaction and retention
- Effectively communicate with retirees and provide information on available health benefits options
- Assist customers with navigating the healthcare website and provide step-by-step guidance on accessing important information and resources
- Collaborate with team members to identify and implement process improvements that increase efficiency and customer satisfaction
- Provided empathetic support to retirees, resolving health benefit inquiries and guiding them through complex processes with patience and clarity
Healthcare Concierge
Change Healthcare
11.2018 - 07.2019
- Made outbound calls to verify and confirm medical records with different providers
- Submitted tickets to leadership after reviewing any changes in medical records
- Trained to understand insurance and benefits
- Provided in-depth product information, including clinical data and benefits, to physicians
- Retrieved patients files while communicating with providers and/or patients most of the time
Healthcare Concierge
CVS
02.2018 - 11.2018
- Received inbounds calls for open enrollments(OE) Explained how benefits work to CVS employees and other customers
- Helped reset clients' passwords if they can't access their CVS account
- Directed clients how to navigate through the website and communicated OE deadlines and updates to clients when it appropriate
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions
Education
Architecture
Kennesaw State University
Atlanta, GA01.2025
High School Diploma - undefined
Duluth High School
Duluth, GA05.2018
Skills
- Microsoft PowerPoint
- Excel
- Word
- Access
- Outlook
- QuickBooks
- Autocad
- Rhino
- Sketchup
- Analytical
- Detail-oriented
- Problem-solving
- Multi-tasking ability
- Great team player
- Accounts reporting
- Management support
- Inventory control experience
- Financial reporting
- Accounts payable
- Accounts receivable
- Customer service
- Customer care
- Documentation
- English
- French
- Letters
- Multi-tasking
- Receiving
- Reporting
- Team player
- Technical support
- Translating
Languages
English
French
Spanish
Internships
- Architecture intern, Beau management property
- Assisted in developing architectural designs for clients
- Used3D programs such as Rhino, Autocad, V-ray, Enscape, Sketchup, Revit, and Lumion
- Collaborated with project managers and other team members on design specifications
- Assist in conducting architectural site visits and inspections to ensure compliance with design specifications and building codes.
- Assist in conducting site visits and assessments to gather data for architectural designs and plans
- Participate in client meetings to understand their architectural needs and requirements
- Assist in creating and maintaining architectural documentation, including drawings, plans, and specifications.
- Research and analyze the latest trends and innovations in architecture and design to provide recommendations and suggestions for improving project outcomes and client satisfaction.
- Assist in researching and implementing sustainable design practices and strategies
- Assist in managing and updating the architectural project schedule to ensure timely completion of deliverables.
Timeline
Technical Support Specialist
CGS
05.2024 - Current
Customer service representative
Alight (contract with Randstad)
01.2022 - 01.2024
Healthcare Concierge
Change Healthcare
11.2018 - 07.2019
Healthcare Concierge
CVS
02.2018 - 11.2018
Architecture
Kennesaw State University
High School Diploma - undefined
Duluth High School
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