Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Beniaah Norris

Middleburg

Summary

Dedicated Aviation Support Equipment Technician with many years of experience in repair and maintenance. Knowledgeable about safety practices and preventive maintenance. Adept at supervising personnel and problem solving. Skilled at diagnosing and repairing aircraft systems, with experience in performing routine maintenance checks and troubleshooting complex mechanical issues. Possess strong technical skills, adept at using specialized tools and equipment to ensure aircraft operate safely and efficiently. Have contributed to improving maintenance procedures, shortening turnaround times for repairs while maintaining high safety standards. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Aviation Support Equipment Technician

Navy
Jacksonville
10.2022 - Current
  • Troubleshot electrical systems to determine the source of malfunctioning components.
  • Conducted regular tests on various pieces of ground support equipment for compliance with FAA regulations.
  • Coordinated with vendors for obtaining spare parts at competitive prices.
  • Replaced worn out parts utilizing hand tools, power tools, precision measuring instruments and test equipment.
  • Provided technical guidance to lower-level technicians regarding troubleshooting techniques.
  • Coordinated with other personnel to develop and implement effective plans for safe handling, storage, and disposal of hazardous materials.
  • Identified areas where improvements can be made in the management of hazardous waste streams.
  • Developed procedures for safely handling, storing, disposing, and transporting hazardous materials.
  • Managed inventory levels for supplies used in cleanup operations following a hazmat incident.
  • Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Planned work procedures using charts, technical manuals and experience.
  • Reviewed work orders and discussed with supervisors.
  • Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.

Boatswain's Mate

Navy
Yokosuka
08.2018 - 09.2020
  • Loaded and unloaded supplies onto vessels using cranes or winches.
  • Performed maintenance on lifesaving equipment such as lifeboats and life rafts.
  • Conducted drills to ensure crew members are familiar with emergency procedures.
  • Responded quickly to any changes in course or speed required by bridge officers.
  • Responded promptly to medical emergencies such as heart attacks or stroke victims.
  • Managed communications between bridge team members during voyages using radios or intercoms.
  • Responsible for monitoring and adjusting the ship's helm to ensure safe passage through waterways.
  • Maintained and inspected deck equipment, including mooring lines and anchor chains.
  • Responded quickly to instructions from the captain regarding vessel maneuvers.
  • Checked lifeboats regularly to make sure they were secure and functional.
  • Conducted safety drills to prepare crew members for emergencies.
  • Communicated regularly with the bridge team to ensure smooth sailing operations.
  • Participated in firefighting drills to maintain readiness in case of an emergency situation.

Assistant Manager

Buffalo Wild Wings
Brandon
11.2012 - 05.2018
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided training sessions for end users on how to use various software programs.
  • Provided technical support to users via telephone or remote access.
  • Coordinated with vendors for repair services when needed.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Maintained inventory records of IT equipment and supplies.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Shift Leader

Bob Evans Restaurant
Madison Heights
04.2007 - 11.2012
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Assisted with inventory management and restocking supplies as needed.
  • Followed established cash handling procedures when collecting payment from customers.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Education

Associate of Arts - 3D Animation

Macomb Community College
Warren, MI
12-2016

Bachelor of Arts - Homeland Security

American Military University
Charles Town, WV

Skills

  • Equipment maintenance
  • Hazardous materials management
  • Regulatory compliance
  • Diagnostic testing
  • Technical documentation
  • Inventory management
  • Team supervision
  • Safety procedures
  • Customer service
  • Training development
  • Problem solving
  • Emergency response
  • Brake servicing
  • Installation
  • Cooling systems
  • Fuel system maintenance
  • Ground support equipment operation
  • Aircraft systems
  • Schematic diagram analysis
  • Test equipment operation
  • Operations
  • Aviation safety procedures
  • Hazardous material handling
  • Electrical diagnostics
  • Environmental control systems
  • Maintenance inspection
  • Emergency equipment inspection
  • Corrosion control
  • Oxygen system servicing
  • Quality assurance procedures
  • Desktop and laptop installations
  • Computer troubleshooting
  • Remote support

Affiliations

  • Sport
  • Michigan fan

Accomplishments

  • 3 naval awared

Timeline

Aviation Support Equipment Technician

Navy
10.2022 - Current

Boatswain's Mate

Navy
08.2018 - 09.2020

Assistant Manager

Buffalo Wild Wings
11.2012 - 05.2018

Shift Leader

Bob Evans Restaurant
04.2007 - 11.2012

Associate of Arts - 3D Animation

Macomb Community College

Bachelor of Arts - Homeland Security

American Military University

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