Benjamin Iascu
Monroe
Summary
Detail-oriented Assistant Manager with a proven track record in leadership and operational excellence. Establishes clear guidelines and enforces policies to enhance staff satisfaction and achieve key objectives. Demonstrates strong relationship-building, multitasking, and decision-making abilities. Experienced in collaborating with teams to motivate staff and optimize resource allocation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
QuikTrip
Monroe
10.2023 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels and ensured product availability for customer needs.
- Oversaw daily store operations, including cash handling, and employee delegation.
- Implemented store merchandising strategies to enhance product visibility and appeal.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Addressed customer inquiries and resolved complaints to ensure a positive experience.
- Monitored compliance with safety protocols and health regulations within the store.
Manager
Taco Bell
03.2022 - 06.2023
- Assist and provide on the job training for newly hired employees to ensure proper growth and retention
- Track and manage inventory to ensure proper amounts at all times while maintaining safety regulations
- Manage a team of 50+ employees, ensuring all deadlines and goals are met
- Develop and implement strategies to increase customer satisfaction and exceed sales goals
- Provide efficient and engaging customer assistance in a high paced environment
- Monitor store performance metrics and identified areas for improvement
- Resolve customer complaints and disputes in a timely and professional manner
Education
Associate of Science - Information Systems
South Piedmont Community College
Monroe, NC, United States12-2029
High School Diploma - Information Technology
Central Academy of Technology & Arts
Monroe, NC, United States06.2023
Skills
- Communication
- Customer satisfaction
- Information systems
- Problem solving
- Critical thinking
- Team building
- Inventory management
- Technical support
- Time management
Certification
- CompTIA Fundamentals
- CompTIA A+
- Excel Expert
Volunteer Experience
- FCCLA Club
- Kids Camp
- VBS Camp
- Film Production
- National English Honors Society
Roles And Responsibilities
- Assist and provide on the job training for newly hired employees to ensure proper growth and retention
- Track and manage inventory to ensure proper amounts at all times while maintaining safety regulations
- Manage a team of 50+ employees, ensuring all deadlines and goals are met
- Develop and implement strategies to increase customer satisfaction and exceed sales goals
- Provide efficient and engaging customer assistance in a high paced environment
- Monitor store performance metrics and identified areas for improvement
- Resolve customer complaints and disputes in a timely and professional manner
Languages
English
Native/ Bilingual
Russian
Full Professional
Timeline
Assistant Manager
QuikTrip
10.2023 - Current
Manager
Taco Bell
03.2022 - 06.2023
Associate of Science - Information Systems
South Piedmont Community College
High School Diploma - Information Technology
Central Academy of Technology & Arts