Beniceia Daniel King
College Park,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Routing Specialist
Congo Brands
Atlanta, GA
09.2022 - 11.2025
- Coordinated routing schedules for efficient delivery operations across multiple regions.
- Analyzed shipping data to optimize transportation routes and reduce costs.
- Collaborated with logistics teams to ensure timely order fulfillment and dispatch.
Customer Service Team Manager
Vetco Clinics Affordable Pet Healthcare
Lilburn, Georgia
01.2010 - 09.2022
- Developed training programs for new staff on service protocols and procedures.
- Managed scheduling and workflow to ensure efficient clinic operations.
Data Entry Clerk
Hillside Chapel
Atlanta, GA
08.2006 - 01.2010
- Entered member information into digital database accurately and efficiently.
- Managed daily filing and organization of sensitive documents for easy access.
- Updated records regularly to maintain current information for administrative use.
Education
Bachelor of Science - Business Administration
Truett McConnell University
Cleveland, GA 08.2006 - 06.2010
Skills
- Data analysis
- Route optimization
- Training development
- Customer relationship management
- Time management
- Team leadership
- Workflow management
- Critical thinking
Timeline
Routing Specialist
Congo Brands
09.2022 - 11.2025
Customer Service Team Manager
Vetco Clinics Affordable Pet Healthcare
01.2010 - 09.2022
Data Entry Clerk
Hillside Chapel
08.2006 - 01.2010
Bachelor of Science - Business Administration
Truett McConnell University
08.2006 - 06.2010