Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Benicio Perez

Summary

Highly motivated college student majoring in Air Transportation Management with extensive exposure to the aviation industry. Eagerly seeking an entry-level aviation position to further develop skills and contribute to the field. Demonstrated 6 years of previous work experience, including 2 years in an aviation-related job and 4 years in retail/customer service related jobs. Skilled pilot and flight instructor with over 350 hours of flight time, proficient in completing checklists, ensuring safety, and operating aircraft efficiently. Previous experience as a Customer Service Representative, showcasing exceptional oral and written communication skills, active listening abilities, and analytical problem-solving capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Line Worker

Cunningham Aviation
01.2024 - Current
  • Refueled various different aircraft an Falcon Field Airport
  • Offer service to customers through: Giving customers rides to their airplanes, Towing aircraft in/out of parking spots, Driving customer's rental cars up to their aircraft, Helping customers operate their aircraft from the ground via marshalling their aircraft and helping them navigate the airport, and helping answer any customer questions about the airport or surrounding area
  • Worked outside in all weather conditions.
  • Maintained organized work area by cleaning and removing hazards.

Concession Stand Worker

Boosters for Families
01.2022 - Current
  • Work in various different environments around the Denver metro area ranging from sporting events to concerts
  • In these environments, I was given various jobs which I had to learn and adapt to each day
  • Maintained clean, organized workspace according to operational standards.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Consistently provided friendly service to promote better customer engagement.
  • Responded to customer complaints to help resolve issues.

Customer Service Representative

Micro Center
07.2021 - Current

This job had me checking out customer's items, selling protection plans for the customer's items, and helping maintain the upkeep of the store.

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Learned and developed sales skills when pitching and selling protection plans to customers
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Plane Cleaner

Aspen Flying Club
07.2020 - 05.2021

In this job I cleaned the flying club's airplanes (about 2 per day) as well as keeping the maintenance hangar clean and tidy.

  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Courtesy Clerk

King Soopers (Kroger)
06.2019 - 07.2020

In this job I scanned and bagged customers' items at my store's checkout line as well as taking in shopping carts from outside.

  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Education

BS - Aviation

Arizona State University
Mesa, AZ
12.2025

High School Diploma -

Cherry Creek High School
Greenwood Village, CO
05.2022

Skills

  • Commercial Pilot
  • Certified Flight Instructor
  • Efficient and Detail-Oriented
  • Safety Standards
  • Positive Team Player
  • Customer Service
  • Quality control
  • Facility and Site Cleaning
  • Machine Operations
  • Aircraft Mechanics
  • Checklists Understanding
  • Flight Safety

Certification

  • Commercial Pilot, Multi-Engine Land
  • Instrument Rating
  • Certified Flight Instructor, Single-Engine Land
  • Checked out to fly Cessna, Diamond, and Piper Aircraft

Timeline

Line Worker

Cunningham Aviation
01.2024 - Current

Concession Stand Worker

Boosters for Families
01.2022 - Current

Customer Service Representative

Micro Center
07.2021 - Current

Plane Cleaner

Aspen Flying Club
07.2020 - 05.2021

Courtesy Clerk

King Soopers (Kroger)
06.2019 - 07.2020

High School Diploma -

Cherry Creek High School

BS - Aviation

Arizona State University
Benicio Perez