BENICISHA GLEATON
Washington,US
Summary
RELEVANT SKILLS Customer service-driven Strong communication skills both in written format Superior multitasking abilities; effectively balances and verbal delivery competing demands. Able to make sound judgments in handling confidential data
Overview
11
11
years of professional experience
1
1
Certification
Work History
Janitor
CleanGreen&Professional
10.2023 - 04.2024
- Responsible for creating a clean space and environment for residence
- Responsible for restocking bathrooms and common areas with necessities that are needed.
Call Center Agent
RBS
10.2021 - 12.2021
- Attended calls from customers and provided them with the required information, according to company protocols
- Engaged customers in conversation to determine their problems and issues, and provide them with required support
- Process service complaints, generate issue identifications, and provide customers with information on resolution timelines.
Call Center Agent
AACS
02.2018 - 08.2019
- Conducted HIV testing and counseling to convey and emphasize the importance of preventative methods
- Conned positively diagnosed HIV clients to primary medical services within the Family Medical Center and other community-based organizations
- Developed and implemented strategies to engage community members to receive testing and counseling services.
HIV Counselor/Tester
Family Medical Center Service
08.2014 - 06.2015
- Performed patrol duties within assigned areas to guard against theft, vandalism, and fire
- Handled emergency situations effectively, managed security systems in order to prevent theft, violence, and vandalism.
Security Guard
FCP Protection
12.2013 - 04.2014
- Observed all activities at premises and reported any suspicious circumstances
- Handled administrative assistant duties, greeted customers, answered phones, and provided exceptional customer service
- Kept records of customers who receive food and clothing, made customer appointments for emergency financial assistance.
Volunteer
Community Outreach and Development, Labor of Love Center
06.2013 - 10.2013
- Performed patrol duties within assigned areas to guard against theft, vandalism, and fire
- Handled emergency situations effectively, managed security systems in order to prevent theft, violence, and vandalism.
Education
Certificate - Veterinary assistant
Penn foster
06.2024
Certification -
American Hotel & Lodging Association Educational Institute
07.2014
Certificate -
Medtech College
09.2011
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
- Window Washing
- Facilities Maintenance
- Dusting proficiency
- Chemical Handling
- Recycling knowledge
- Trash Compacting
- Waste Disposal Management
- Basic Repairs
- Skilled housekeeper
- Cleaning and sanitizing
- Problem-Solving
- Responsible and Dependable
- Attention to Detail
- Time Management
- Customer Service
- Team Collaboration
- Waste disposal
- Maintenance
- Work Prioritization
- Maintenance knowledge
- Facility Maintenance
- Client Communication
- Inventory Management
- Room Setup and Breakdown
- Safe Chemical Disposal
Certification
- Medical Assistant Certificate
- Start Certification
- Medical Assistant
- FCP
Timeline
Janitor
CleanGreen&Professional
10.2023 - 04.2024
Call Center Agent
RBS
10.2021 - 12.2021
Call Center Agent
AACS
02.2018 - 08.2019
HIV Counselor/Tester
Family Medical Center Service
08.2014 - 06.2015
Security Guard
FCP Protection
12.2013 - 04.2014
Volunteer
Community Outreach and Development, Labor of Love Center
06.2013 - 10.2013
Certificate - Veterinary assistant
Penn foster
Certification -
American Hotel & Lodging Association Educational Institute
Certificate -
Medtech College