BENIELLE BAKER
Stockbridge,GA
Summary
Customer Service Specialist with 10 plus years of experience. Reliable & dependable With an extensive background in providing assistance no matter the customer service setting.
Overview
20
20
years of professional experience
Work History
Pharmacy Customer Service Advocate
United Health Group, Optum
2018.03 - 2024.11
- Assisted members with the refilling of their medications, payments and reaching out to MD when needed.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Customer Service Agent
Spirit Airlines
2016.08 - 2018.03
- Ticket agent who was responsible for booking flights, making corrections to flights, boarding planes and helping customers with their baggage
- I also had to problem solve on a daily, and dealt with credit card transactions
- Addressed customer account discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Support Specialist
CleaRESULT
2014.02 - 2016.02
- Support specialist who helped & educate customers on the rebates that the company offered
- I also helped our customers to recycle old appliances or businesses that wanted to become more energy efficient
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Representative
Southeastrans
2012.03 - 2014.02
- CSR that booked appointment transportation for patients that had to get surgery, procedures, trips to the ER or just a follow up medical visit
Nutrition Assistant
Clayton County Public Schools
2009.10 - 2012.03
- Prepped and prepared meals for middle school students and staff
- Followed food guidelines and codes
- Made sure meals that were prepared was considered a reimbursable & efficient
- Kept inventory updated, sanitized and cleaned on a daily basis during and after shift
- Handled cash transactions when necessary
Hostess/Cashier
Chilis
2005.05 - 2009.10
- Greeted and Seated Guest as they approached restaurant
- Handled all to go orders and cash/card transactions
- Guided Collaborated effectively with coworkers in fast-paced, intense environments
- Kept area Clean Throughout shift
- Stocked to go area before and after shift
Education
High School -
North Clayton High School
College Park, Georgia05.2006
Skills
- Team building
- Credit card processing
- Data Entry
- Customer service
- Excellent problem-solving abilities
- Written and oral communication
- Troubleshooting
- Customer Focused
- Customer rapport
- Quality assurance
- Member support
- Escalation management
- Professional telephone demeanor
- High-energy attitude
- Office equipment proficiency
- Complaint resolution
- Email management
- Call center experience
Timeline
Pharmacy Customer Service Advocate
United Health Group, Optum
2018.03 - 2024.11
Customer Service Agent
Spirit Airlines
2016.08 - 2018.03
Support Specialist
CleaRESULT
2014.02 - 2016.02
Customer Service Representative
Southeastrans
2012.03 - 2014.02
Nutrition Assistant
Clayton County Public Schools
2009.10 - 2012.03
Hostess/Cashier
Chilis
2005.05 - 2009.10
High School -
North Clayton High School