Benit Mukendi
Summary
Dynamic and results-driven professional with a proven track record in both hospitality and retail management , excelling in customer service, team leadership, and operational efficiency . With over four years of progressive experience in high-volume, fine-dining, and private club settings , I have been recognized for my ability to train and develop staff, resolve conflicts, and enhance service quality . Skilled in bookkeeping, employee training, and workflow optimization , I have driven team productivity through innovative mentoring and performance initiatives . Adept at managing teams in high-pressure environments , I thrive in fast-paced, guest-focused settings while maintaining the highest standards of brand integrity, customer satisfaction, and operational success .
Overview
7
7
years of professional experience
Work History
Bartender/Server
Troubadour Golf and Field
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Promoted through multiple roles within a prestigious private club, from Host and Food Runner to Server, Bartender, and Server Trainer .
- Spearheaded onboarding and training initiatives (2023–2025) , mentoring new servers to uphold the club's elite service standards .
- Trusted with exclusive member interactions , ensuring seamless, five-star dining experiences in a high-profile environment.
- Actively collaborated with management to refine workflow, enhance guest experience, and optimize operational efficiency .
Supervisor, Accountant, Store Clerk
Kroger
06.2018 - Current
- Assisted customers by locating items, processing payments, and carrying out heavy purchases.
- Managed entire accounting cycle, including gathering information, preparing documents, finalizing reports, and closing books.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Answered questions about store policies and addressed customer concerns.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Mentored newly hired employees on operating equipment and safety
- Documented all cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Provided supportive link between external customers and internal operations.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Consistently lifted materials weighing as much as 100 pounds.
- Set overall vision and provided team leadership.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Identified individual employee's unique work styles and adapted management methods.
- Maintained compliance with company policies, objectives, and communication goals.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Planned and implemented special events to bring in new customers and drive product sales.
Pizza Maker
Marco's Pizza
09.2019 - 02.2020
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Cooked wide range of menu items in addition to pizza, including sandwiches, wings, and desserts.
- Created specialty pizzas to effectively promote restaurant offerings.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored and maintained clean working areas and cooking surfaces.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Completed training to learn additional techniques for making new and seasonal items.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Fried, grilled and baked foods such as wings, sandwiches and Desserts.
- Served around 20 customers each 5pm-10pm by cooking fast food items quickly.
- Alerted customers that food orders were ready for pick-up by Verbal exclamation or phone call.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Offered soft drinks, frozen beverages and water immediately after processing payments to deliver simple items quickly to customers.
- Safely used kitchen equipment and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Coordinated with Cashiers to gather and review order information for accurate order completion.
- Wore protective attire and shoes, Planned and alerted customers of hot food and beverages to maintain safety.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared several fast food items, following customers' special requests for substitutions and add-ons.
- Learned new menu offerings and options easily to assist customers with selecting items.
Education
Bachelor of Science - Computer And Information Sciences
Middle Tennessee State University
Murfreesboro, TN12-2025
High School Diploma -
Blackman High School
Murfreesboro, TN05.2019
Skills
- Employee Training
- Skilled in Conflict Management
- Expert Bookkeeping Proficiency
- Customer Service Expertise
- Point of Sale Expertise
- Cash Register Operation
- Customer Complaint Resolution
- Client Needs Assessment
- Store Merchandising
- Guest engagement
- Exceptional customer service
- Consistent Professional Commitment
- Team collaboration
- Order accuracy
- Dining area maintenance
- Food safety practices
- Allergy awareness
- Strong Retention Skills
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop employee assignment spreadsheets.
- Tennessee ABC Certified (Alcohol Beverage Consumption)
- CPR Certified
Timeline
Bartender/Server
Troubadour Golf and Field
07.2021 - Current
Pizza Maker
Marco's Pizza
09.2019 - 02.2020
Supervisor, Accountant, Store Clerk
Kroger
06.2018 - Current
Bachelor of Science - Computer And Information Sciences
Middle Tennessee State University
High School Diploma -
Blackman High School
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