Benita Crawford
Royal Oak,MI
Summary
Meticulous Central Processing Technician adept at decontaminating, assembling and packaging all instruments following established protocols. In-depth knowledge of medical terminology, surgical instrumentation, supplies and equipment required. Hardworking and friendly with 2+ years of experience working patient care hospital settings.
Overview
18
18
years of professional experience
Work History
Central Service Processing Technician
Trinity Health - St. Joseph Mercy Hospital
04.2022 - Current
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Assisted with maintaining established departmental policies and procedures, objectives and quality improvement, safety and environmental and infection control standards.
- Used evaporator systems to achieve desired moisture concentrations in different products and production byproducts.
Assistant Store Manager
Forman Mills
07.2006 - 08.2020
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Accepting merchandise shipments and providing exceptional customer service
Central Service Processing Technician
Detroit Medical Center- Detroit Receiving Hospital
06.2009 - 10.2010
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Kept operations in compliance with company, safety and legal requirements.
- Reduced waste and improved quality control by implementing a systematic material inspection process.
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Washed production lines and storage containers to maintain clean and efficient work areas.
Home Health Aide
Visiting Angels Home Health Care
10.2005 - 07.2006
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Transported clients for medical and personal outings.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Assisted patients in maintaining personal hygiene routines, enhancing their overall quality of life.
Education
Associate of Arts -
Wayne County Community College District
Detroit, MI06.2009
Skills
- Product Sampling
- Vessel washing
- Sterilization techniques
- Production background
- Customer relations management experience
- Human health services quality assurance
Timeline
Central Service Processing Technician
Trinity Health - St. Joseph Mercy Hospital
04.2022 - Current
Central Service Processing Technician
Detroit Medical Center- Detroit Receiving Hospital
06.2009 - 10.2010
Assistant Store Manager
Forman Mills
07.2006 - 08.2020
Home Health Aide
Visiting Angels Home Health Care
10.2005 - 07.2006
Associate of Arts -
Wayne County Community College District
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