Benita Curry

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Approved regular payroll submissions for employees.
• Analyzed and interpreted store trends to facilitate planning.
• Developed new store location from ground up by hiring and training efficient team.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Managed inventory control, cash control and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Coached sales associates on product knowledge by using wide variety of training tools.

• Collected room deposits, fees and payments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Transcribed phone messages and relayed to appropriate personnel.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Explained details regarding property to acclimate patrons to resort environment.
• Answered multi-line phone system and greeted callers enthusiastically.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

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• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Maintained transaction security by verifying payment cards against identification.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Entered customer data into room system and updated information when patrons changed rooms.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Processed debit and credit card and electronic check payments.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Assisted umpteenth amount of customers by answering related product questions, responding to inquiries and handling telephone requests
• Provided above and beyond detail on the specific Las Vegas Strip Hotel belonging to the MGM/MIRAGE PROPERTIES' available or next available Cirque Du Soleil shows and/or Hotel and Resort Restaurant recommendations per guest request and scheduled performance or requested dine in time and cross-selling other availability if needed

• Quoted travel package/ticket prices to in person customers as well as the in-bounded calls received daily from civilian family members and Military Personnel directly
• Trained newly hired travel/ticket agents on protocols, procedures, tricks of the trade for upsells and daily opening/closing procedures for the daily requirements of business
• Booked cruise and airline reservations
• Distributed/Sold Los Angeles Theme Park tickets/passes and also with Orlando Florida's Disney World tickets/passes along with their contracted hotels and resorts with Military Personnel and their families at discounted prices

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