BENITA DILLON
DERBY
Summary
To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.
Overview
17
17
years of professional experience
Work History
Payroll Specialist/AP Customer Service
InfoSync
09.2021 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained strict confidentiality of all payroll information and records.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Office Manager
Dustin Dillon
08.2014 - 03.2024
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
Client Service Representative
H&R BLOCK ENTERPRISES, L
12.2012 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Lead
ProHome
06.2016 - 06.2018
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met
- Develop operational standards and procedures for the work unit or department
- Establish work procedures or schedules to organize the daily work of administrative staff
- Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints
- Supervise administrative staff and provide training and orientation to new staff
- Experience with: Email software, Data entry software, Adobe Systems, Adobe Acrobat, Microsoft Internet Explorer, Google Drive, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Google Docs, Microsoft Office, Microsoft Outlook, Microsoft Excel, Laptop computers, Laser facsimile machines, Multi-line telephone systems, Photocopying equipment
Customer Service Representative
T-Mobile
06.2012 - 11.2013
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
Customer Service Representative
Convergys
11.2011 - 06.2012
- Refer unresolved customer grievances to designated departments for further investigation
- Experience with: Microsoft Word, Desktop computers, Multi-line telephone systems, Microsoft Internet Explorer, Microsoft Windows, Data entry software
Receptionist/Bookkeeper
Eagle 1 Heating & Air, LLC
01.2008 - 01.2009
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Calculate and prepare checks for utilities, taxes, and other payments
- Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Compile budget data and documents, based on estimated revenues and expenses and previous budgets
- Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents
- Comply with federal, state, and company policies, procedures, and regulations
- Compute deductions for income and social security taxes
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Operate computers programmed with accounting software to record, store, and analyze information
- Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence
- Prepare and process payroll information
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Experience with: Accounts payable software, Accounts receivable software, Microsoft Excel, Microsoft Word, Payroll software, Desktop computers, Receipt books, 10-key calculators
Education
Master's Degree - Human Resources Management and Services, Other
Colorado Technical University
Colorado Springs, CO09.2020
Bachelor's Degree - Business Administration and Management, General
Colorado Technical University
Colorado Springs, CO06.2019
Associate's Degree - Accounting
University of Phoenix
Wichita, KS11.2013
Skills
- Payroll policies and procedures
- Microsoft applications
- Recordkeeping
- Multi-state payroll
- Ten-key operator
- Time sheet review
- Payroll processing
- Quickbooks
- Tax document preparation
- MS office
Timeline
Payroll Specialist/AP Customer Service
InfoSync
09.2021 - Current
Administrative Lead
ProHome
06.2016 - 06.2018
Office Manager
Dustin Dillon
08.2014 - 03.2024
Client Service Representative
H&R BLOCK ENTERPRISES, L
12.2012 - 04.2019
Customer Service Representative
T-Mobile
06.2012 - 11.2013
Customer Service Representative
Convergys
11.2011 - 06.2012
Receptionist/Bookkeeper
Eagle 1 Heating & Air, LLC
01.2008 - 01.2009
Bachelor's Degree - Business Administration and Management, General
Colorado Technical University
Associate's Degree - Accounting
University of Phoenix
Master's Degree - Human Resources Management and Services, Other
Colorado Technical University
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