Benita D. Mitchell
Memphis
Summary
Former educator offering 11 years of call center experience within a demanding and fast-paced setting. Pursuing a position within a established organization wherein adaptability and customer service skills can be leveraged.
Overview
18
18
years of professional experience
Work History
Police Radio Dispatcher
City of Memphis Police Department
02.2007 - 05.2018
- Determined the order of response to emergency and non-emergency calls for service based on available resources
- Maintained State of Tennessee certification through approved training for public safety dispatchers on the National Crime Information Center, Tennessee Information Enforcement System and National Law Enforcement Telecommunications System databases in order to provide field units with information on stolen/felony vehicles, wanted persons and criminal histories and to respond to inquiries from other law enforcement agencies
- Secured required tow-away, ambulance service and other public works services as needed
- Maintained accurate and timely information for callers requesting police services or referrals
- Extensively trained through the National Center for Missing and Exploited Children as a first responder to assist field units in all facets of missing (runaway, thrown away, custodial and non-custodial abduction) children as well as child exploitation/trafficking
- Trained in crisis intervention as a first responder for the suicidal/mentally ill by the Memphis Police Department Training Academy
Communications Training Officer
City of Memphis Police Department
10.2012 - 05.2018
- Provided on the job training to developmental dispatchers and 911 call takers in accordance with Memphis Police Department and Communications Bureau policies, procedures and Association of Public Safety Communications Officials standards
- Developed written exercises, lesson plans and remedial training utilized in one-on-one or group settings to enhance trainees’ performance
- Completed daily observation reports based on 22 standardized evaluation guidelines
- 91% of trainees reached acceptable proficiency (80% or higher) and were retained as full-time police radio dispatchers or part-time 911 call takers
Classroom Teacher
Memphis-Shelby County Schools
10.2018 - 02.2024
- Created and maintained classroom environment that is conducive to learning and meets the needs of all students
- Planned instruction and prepared instructional materials in accordance with district, zone and school wide goals/norms
- Maintained standard of classroom management/behavior in accordance with district and school-level behavioral Response to Intervention norms and goals
- Collected, analyzed and discussed student data with shareholders and consistently utilized data to inform instruction
- Provided and maintained bilingual communication with parents
- Conferred with administrators, specialists and parents regarding the social-emotional and educational needs of exceptional students/students within special populations
- Actively participated in Professional Learning Community/professional development as outlined by building and zone administration
- Implemented Response to Instruction and Intervention with fidelity
- Supported school/community activities
- Additional School Involvement
- Grade chair (2023 – 2024)
- Model classroom for peer observations of pedagogy/curriculum implementation (2023 – 2024)
- School Improvement Plan – Math Committee (2022 – 2024)
- Faculty Sunshine Club (2019 – present)
- Second Grade Singers – Faculty Sponsor (2022 – 2023)
- School Culture Improvement Team (2020 – 2022)
- After school virtual tutoring (2020 – 2021)
- LETRS foundational literacy training (2019 – 2021)
- Standards Institute Conference Orlando, FL District Attendee (February 2020)
- Expeditionary Learning Conference Atlanta, GA District Attendee (October 2019)
Classroom Teacher
Memphis Business Academy
02.2024 - 05.2025
- Second and third grade mathematics teacher
- Utilized data to drive instruction
- Maintained consistent communication with parents/stakeholders
- Planned intervention and enrichment activities
- Adjusted instruction based on data and feedback from network administrators in order to improve student outcomes and meet network goals
- Supported/planned after school activities
- Addition School Involvement
- Saturday TCAP Bootcamp Instructor (2024)
- Summer Learning Academy Instructor
- Glee Club sponsor
- Tennessee All Corps tutor
- Concessions volunteer
Education
Bachelor of Science - Mass Communication, Music Industry
Middle Tennessee State University
05.2000
Skills
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Resolving issues
- Policies and procedures adherence
Timeline
Classroom Teacher
Memphis Business Academy
02.2024 - 05.2025
Classroom Teacher
Memphis-Shelby County Schools
10.2018 - 02.2024
Communications Training Officer
City of Memphis Police Department
10.2012 - 05.2018
Police Radio Dispatcher
City of Memphis Police Department
02.2007 - 05.2018
Bachelor of Science - Mass Communication, Music Industry
Middle Tennessee State University
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