Benita Ferguson
Macon,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Human Resources Technician 2
Department Of Juvenile Justice
11.2018 - Current
- Ensure policy and procedure compliance
- Prepare weekly and monthly Human Resources Reports
- Manage Kronos timekeeping system, ensuring managers update timecards regularly and reconcile by deadlines
- Assist staff with Family Medical Leave Process, ensuring documentation is submitted to Absence by deadlines
- Assist staff with Workers' Compensation Process, ensuring all related documentation is submitted to Office of Human Resources Workers' Compensation department
- Provide Customer Service to internal and external customers
- Prepare various Personnel Actions
- Oversee Background Check processes
- Oversee Security Staff POST Process/Compliance
- Schedule interviews, assist selected candidates with new hire paperwork and onboarding process
- Ensure all required annual forms are completed by staff
- Communicate reminders/need to know information via email to staff
- Assist HR Tech 1
- Responsible for various daily Human Resources related matters
- Facilitated effective conflict resolution between employees and managers, promoting open communication and positive working relationships.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Human Resources Transactions Tech
River Edge Behavioral Health Center
07.2013 - 01.2018
- Responsible for hiring process, contacting applicants with contingent job offers, setting appointments to fingerprint for background checks and have drug screened
- Assisted candidates with new hire forms
- Completed Personnel Action Forms on new hires
- Retrieved background and drug screen results
- Verified all new hire degrees and Professional Licenses
- Scanned and placed all new hire credentials in electronic file
- Ran reports from National Practitioners Data Bank on staff with Professional Licenses
- Input employee information into Georgia New Hire Reporting System
- Pulled Motor Vehicle Reports to ensure driving records compliance
- Took photos to create ID Badges for new hires
- Conducted new hire orientation
- Reviewed and assisted new hires with clock in procedures on first day of employment
- Ensured all direct care new hires had completed physicals, and TB tests
- Coordinated with 2 Staffing Agencies, ensuring staff were compliant with agency new hire process
- Ensured Staffing Agencies had correct department/budget numbers, pay rates
- Submitted new hire information to Insurance and 401K Representatives
- Updated managers on new hire statuses
- Assisted with Open Enrollment
General Clerk
River Edge Behavioral Health Center
09.2001 - 07.2013
- Completed and delivered requests for photocopying, printing, scanning, or faxing
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Provided quality clerical support through data entry, document management, and email correspondence
- Maintained filing system and organized customer documents for easy retrieval of information
- Scheduled appointments for five doctors
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Interacted with customers by phone, email, or in-person to provide information.
Office Assistant
Floor Maintenance Services
03.1999 - 09.2000
- Completed clerical tasks such as filing and copying
- Prepared job proposals, invoices, and other correspondence
- Ordered office supplies and kept office stocked with needed resources
- Delivered clerical support by handling range of routine and special requirements
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Interacted with customers by phone, email, or in-person to provide information
- Edited and proofread documents for accuracy and completeness
Education
Business Diploma -
Central Georgia Technical College
Macon, GA06.1988
High School Diploma -
Central High School
Macon, GA06.1987
Skills
- Microsoft Office
- Typing 55 to 60 wpm
- Excellent verbal and written communication skills
- Human Resources Experience
- Clerical Experience
- Paperwork and Documentation
- Maintaining Employee Records
- Experience with PeopleSoft
- Customer Service
- File and Records Management
- Kronos Timekeeping
Timeline
Human Resources Technician 2
Department Of Juvenile Justice
11.2018 - Current
Human Resources Transactions Tech
River Edge Behavioral Health Center
07.2013 - 01.2018
General Clerk
River Edge Behavioral Health Center
09.2001 - 07.2013
Office Assistant
Floor Maintenance Services
03.1999 - 09.2000
Business Diploma -
Central Georgia Technical College
High School Diploma -
Central High School
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