Benita Johnson
South Holland,IL
Summary
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
39
39
years of professional experience
Work History
Branch Manager
Help At Home Homecare
Joliet , IL
2023.02 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
Quality and Compliance
Help At Home Homecare
Chicago , IL
2021.07 - 2023.02
- Conducted frequent quality and compliance reviews of production work.
- Conducted site visits every to verify work quality and compliance with standards.
- Audited internal processes and procedures for quality and compliance purposes.
Senior Director of Operations
Community Care Systems, Inc.
Homewood , IL
2015.06 - 2021.07
- Developed and implemented operational policies and procedures to ensure organizational effectiveness.
- Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
- Analyzed current operational processes and identified areas for improvement in order to maximize efficiency and cost savings.
- Collaborated with executive management team to develop strategies that improve customer service levels while reducing costs.
- Facilitated communication between internal departments as well as external vendors and partners.
- Ensured compliance with relevant laws and regulations pertaining to safety practices in the workplace.
District Manager
Community Care Systems, Inc.
Homewood , IL
2007.02 - 2016.06
- Created and maintained productive relationships with key stakeholders in the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Identified opportunities for process improvement across multiple locations within the district.
- Worked with direct reports to develop and implement action plans, improving operating results.
Area Administrator
Community Care Systems, Inc.
Homewood , IL
1989.06 - 2007.02
- Analyzed data to identify areas needing improvement and made recommendations to management.
- Created and maintained filing systems for tracking documents related to area operations.
- Conducted research on current issues impacting the area's operations.
- Compiled monthly performance reports for review by management team.
- Managed inventory of supplies, equipment and materials necessary for daily operations.
- Organized training sessions and workshops to enhance employee knowledge base.
- Responded promptly to customer inquiries regarding product availability or service delivery.
Accounting and Payroll Manager
Community Care Systems, Inc.
Chicago , IL
1985.10 - 1989.06
- Developed and implemented processes to ensure accurate and timely payroll processing.
- Analyzed accounting data, identified discrepancies, and prepared corrective action plans.
- Reviewed employee timesheets for accuracy, completeness, and compliance with labor laws.
- Managed accounts payable and receivable functions including invoicing, payments and collections.
- Supervised the reconciliation of bank accounts and general ledger entries on a monthly basis.
- Maintained updated records of employee deductions such as taxes, benefits, garnishments.
- Resolved customer inquiries regarding billing issues or payment status promptly.
Education
Some College (No Degree) - Business Administration And Management
Northern Illinois University
Dekalb, ILSkills
- Sales professional
- Operational Reports
- Reporting familiarity
- Shift Scheduling
- Relationship Building
- Customer Service
- Performance Reviews
- Work Prioritization
Timeline
Branch Manager
Help At Home Homecare
2023.02 - Current
Quality and Compliance
Help At Home Homecare
2021.07 - 2023.02
Senior Director of Operations
Community Care Systems, Inc.
2015.06 - 2021.07
District Manager
Community Care Systems, Inc.
2007.02 - 2016.06
Area Administrator
Community Care Systems, Inc.
1989.06 - 2007.02
Accounting and Payroll Manager
Community Care Systems, Inc.
1985.10 - 1989.06
Some College (No Degree) - Business Administration And Management
Northern Illinois University
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