Benita Jones

Handle multiple calls with questions about bills, payment plans, Financial Assistance, and disputes. Handle multiple Mychart messages with questions about the bill, payment plans, Financial Assistance, and disputes.

• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Schedule for 7 different Specialty Departments, do all referrals for the departments, and all insurance verifications for Physical Therapy.
• I did Workers Comp & VA new patient scheduling with verifications.

• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.